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  • 1.  Drivers not installing

    Posted Jan 02, 2015 12:04 PM

    I'm having an issue where the drivers are not installing on a specific model.  Here's what I know so far.  This is from the DA_Logs_DATE.txt file on the PC that I am trying to image.

    "

    No of Missing critical drivers is 1

    Missing critical driver detected : Device Number = 1

     Device Class = Net
     Device Class Guid = {4d36e972-e325-11ce-bfc1-08002be10318}
     PCI ID = PCI\VEN_8086&DEV_153B&SUBSYS_1993103C&REV_04
     Desc = @oem7.inf,%e153bnc.devicedesc%;Intel(R) Ethernet Connection I217-V
     Inf Source =
     Best Driver =  and No of driver is 0
     Reason For Driver Selection = No Driver
     Device Type = Unique Physical Device
     Signer Name =
     Matched Drivers = No of driver is 0 ;
     Matched Drivers Signature =
     HW IDS = PCI\VEN_8086&DEV_153B&SUBSYS_1993103C&REV_04,PCI\VEN_8086&DEV_153B&SUBSYS_1993103C,PCI\VEN_8086&DEV_153B&CC_020000,PCI\VEN_8086&DEV_153B&CC_0200
     Compatible HW IDS = PCI\VEN_8086&DEV_153B&REV_04,PCI\VEN_8086&DEV_153B,PCI\VEN_8086&CC_020000,PCI\VEN_8086&CC_0200,PCI\VEN_8086,PCI\CC_020000,PCI\CC_0200"

    This shows me that is detecting the driver as DEV_153B...I've downloaded the driver from HP and in the driver INF it has a section for DEV_153B however if I try to import this driver into the driver DB it tells me that the driver already exists.  So I went and looked at the drivers.manifest.txt for the driver it is telling me is already there.  This has a device list in it but has DEV_153A but not DEV_153B.  How do we work around this?

     



  • 2.  RE: Drivers not installing

    Posted Jan 02, 2015 12:56 PM

    Another little tidbit I found interesting in looking at the log it says

    "DDB is empty-------Ghost::DA::WinDeviceDriverRetargeterWin32::ParseDDBDirectory():3103"

    Why would this be?



  • 3.  RE: Drivers not installing

    Posted Jan 08, 2015 02:59 AM

    I could be wrong here, but looking at the first post, it seems these are USB drivers?

    If this is true, you may need to know that USB 3 controllers do not install in one go, but first the controller driver and in a second run the device driver. Are you using DeployAnywhere for the driver deployment? If so, you want to take a look around the forum as there is a very long-winded discussion going on, which also includes this issue...

    -BBC



  • 4.  RE: Drivers not installing

    Trusted Advisor
    Posted Jan 20, 2015 12:49 PM

    That's probably my long winded discussion @bbc is talking about regarding DeployAnywhere.

    I moved over to this way to deploy drivers, you might want to give it a go.  It's so much easier to understand/troubleshoot than DA in its current form.  I put off scripting drivers for a long time - but the linked walkthrough really makes it straight forward and just works.

    There's an update to DA coming in 7.6 that will let you tag drivers that might simplify things.