Deployment and Imaging Group

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  • 1.  DS 6.9 missing items in tools menu

    Posted Feb 07, 2014 10:57 AM

    i am trying to finish a few more tasks using DS but am having issues with it.  according to this thread  DS shouldn't stop working once the maintenance expires.  Well it expired a few days ago and i'm noticing a few weird issues.  

    - in the console, under the tools menu, everything specified in ATOOLS.INI is completely missing. 

    - the imageinvoker add-on service starts then immediately stops.  windows tries to be helpful and tells me some services will stop if they aren't in use by other programs or services.

    i can't find any sort of option to disable the console from using the atools.ini. i've restarted all the altiris services on this box (2008r2) but it didn't help.

    even before maintenance expired, we were having issues with predefined computers randomly showing up in the all computers list for no apparent reason, as well as duplicate computer names showing up.  i unchecked MAC as a primary lookup per symantec's recommendation but it only helped a little.  right now it's set to UUID and serial number.  

    i just want to image a couple more machines with DS before it gets shut down, but it's proving to be much more of a problem than it should be.



  • 2.  RE: DS 6.9 missing items in tools menu

    Posted Feb 08, 2014 08:04 AM

    I sent you a PM with a non-public possibility.



  • 3.  RE: DS 6.9 missing items in tools menu

    Posted Feb 28, 2014 02:15 PM

    any other suggestions?  i have a rather hackish workaround but it takes a lot longer to do than to just use the tools menu.  



  • 4.  RE: DS 6.9 missing items in tools menu

    Posted Mar 03, 2014 02:51 PM

    My AUP expired the other week and I still have the Tools menu populated, so I very much doubt that AUP expiration is the cause.

    Have you tried capturing this situation with ProcessExplorer to see if that identifies any access denied or other such possible causes?



  • 5.  RE: DS 6.9 missing items in tools menu
    Best Answer

    Posted Mar 04, 2014 12:11 PM

    The atools.ini registry entry is missing.  I dont know what causes this but recently fumbled through this myself.  

    Try this:

    32bit Server:

    [HKEY_LOCAL_MACHINE\SOFTWARE\Altiris\eXpress\console\tools submenus]
    "Altiris Too&ls"="C:\\Program Files\\Altiris\\eXpress\\Deployment Server\\atools.ini"
     

    64Bit Server:

    [HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\Altiris\eXpress\console\tools submenus]
    "Altiris Too&ls"="C:\\Program Files\\Altiris\\eXpress\\Deployment Server\\atools.ini"
     


  • 6.  RE: DS 6.9 missing items in tools menu

    Posted Mar 04, 2014 05:46 PM

    THANK YOU!!!

    Turns out that on my server the "tools submenus" key was completely missing.  i created it, made the string (pointed to my install location on E:\), reopened the DS console and hooray, the tools menu is back from the grave!

    now i just need to figure out what the problem is with imageinvoker - its service still won't stay running.  i may end up simply reinstalling it after a conversation i had with Ian.  



  • 7.  RE: DS 6.9 missing items in tools menu

    Trusted Advisor
    Posted Mar 05, 2014 04:48 AM

    Good find Joel!

    Re ImageInvoker Jason, feel free to send me the logs; I'm only an email away! I can't see off the top of my head why the service would stop... perhaps a chance in the ODBC connection?

    Kind Regards,
    Ian./

     

     



  • 8.  RE: DS 6.9 missing items in tools menu

    Posted Mar 05, 2014 05:55 AM
    Thanks Ian! Glad I could lend assistance!