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DS 7 agent is not working properly on Windows 7 Pro x64 client

Created: 08 Jan 2014 • Updated: 09 Jan 2014 | 2 comments
This issue has been solved. See solution.


I'm very new to DS7, and I noticed there are x86 DS agent and x64 DS agent.

I'm currently testing on x64 Windows 7 Pro deployment. I tried to push the agent to one of my x64 client from the console. When I tried to run "Reboot to PXE x64" task, I got an error message telling me the agent for this task type is not installed.

The agent was installed successfully according to the console, and I can see the agent on the x64 client, but I'm not sure if it is x86 agent or x64 agent.

Thus, I got the following questions:

Is there any way to tell what platform the agent is for?

Do I need to choose different agent for different platform before pushing the agent out? Or I just push the agent from the console (Actions-Agents/Plug-ins-Push Symantec Management Agent), and DS can select proper agent for x86 and x64 platform?

Look forward to your reply.

Operating Systems:

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no-idea's picture

If you push the Symantec Management Agent, the installer chooses the right one for your platform. To understand deployment tasks like 'Reboot To' the agent needs the deployment plugin. You have to activate the legacy policy for this and wait till installation