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DS 7.1 SP1 Next Device (bios/efi) No menu item (see picture)

Created: 17 Dec 2012 • Updated: 17 Dec 2012 | 10 comments

Hello. I have had this problem before. But this time it's let me down when I needed it.

Im trying to image a HP frolio 13 ultrabook.

When I boot to the pxe menu i get next device (bios/efi) and there is no pxe boot image listed under it.

The laptop is brand new out of the box.

I dont think this is the case with every laptop/desktop ( I will confirm this tomorrow)

I have tried to restart the 4 pxe boot services in order 1,4,3,2

I have cleared down the sbsstore directory. Also I have recreated the pxe boot images and not clicked save.

I have opened the agent on the server and clicked update and send now.

I am not sure what else I can try and the reason behind this.

My previous post on this was:

https://www-secure.symantec.com/connect/forums/ds-...
 

Can any one help shed some light on this and offer some fixes/advice/troubleshooting tips.

Comments 10 CommentsJump to latest comment

andykn101's picture

Once you Recreate PXE Boot Image it takes a while for them to recreate on all PXE Servers, use the Status button to check they've finished updating.

If you download the DS Samples, there's a script to run on the PXE servers to set the startup order of the PXE services:

http://www.symantec.com/docs/HOWTO4439

But how you proceed will depend on if the problem is model specific or not.

Authorised Symantec Consultant (ASC) with Endpoint Management Limited, an Authorised Symantec Delivery Provider based in the UK.

Connect Etiquette: Please "Mark as Solution" posts that fix your problem.

network101's picture

Thanks for the reply. I suspect its by specific model.

The link doesn't seem to work for me.

andykn101's picture

Sorry, cut'n'paste problem, it's HOWTO44396:

http://www.symantec.com/docs/HOWTO44396

Authorised Symantec Consultant (ASC) with Endpoint Management Limited, an Authorised Symantec Delivery Provider based in the UK.

Connect Etiquette: Please "Mark as Solution" posts that fix your problem.

Rajaganesh's picture

When you go to settings -> Deployment -> PXE server configuration page, Make sure winpe is selected under respond to unknown computers section.

If you are trying this on a site server ,make sure the bootwiz is run on the site server.

 

yogeshsadhu's picture

You have mentioned you can see boot option as BIOS/EFI , this means your client machine has support for BIOS and UEFI both ; If your client machine is using EFI as boot option then booting of this client machine to PXE will fail because DS 7.1 does not support UEFI PXE boot.

Go to setup and check boot option if EFI is enabled and configured for boot , then change this to BIOS and reboot the client machine again.

Yogesh Sadhu.

If you feel your issue has been addressed,please use the "Mark as Solution" link for the relevant thread.

network101's picture

Thanks for your replys.

yogeshsadhu. How do I do this?

Go to setup and check boot option if EFI is enabled and configured for boot ,

yogeshsadhu's picture

In one of the Dell machine where UEFI is supported ; When i go to Setup i could see below provided option :

Boot settings : - > Boot Mode - > UEFI

I can change this to BIOS by Right arrow. (->)

It may be possible your client machine have some other UI / format of Boot mode option.

Yogesh Sadhu.

If you feel your issue has been addressed,please use the "Mark as Solution" link for the relevant thread.

network101's picture

Thanks for the reply. I don't have any option to change the boot mode to uefi or none uefi.

I have updated the bios to the latest verstion but this hasn't seemed to have helped.

Still i have the pxe boot menu with no options listed :(

Could it be that the frolio 13 isn't a supported product?

Nelo's picture

have you tried this with a Winpe x86 and Winpe x64? create two different PXE configurations and check the status when they get created.

 

network101's picture

Hello. I have both of the configurations and also added an additional configuration. (see picture)

I have had an idea that maybe the preboot doesn't contain the appropriate driver for the hardware so it's not appearing on the list. I don't know if this is the case.

 

Preboot.jpg