Video Screencast Help
Give us your opinion and win with Symantec! Please help us by taking this survey to tell us about your experience with Symantec Connect, so that we can continue to grow and improve.  Take the survey.

Duplicate of VMware backup gives error E0009578

Created: 14 Jan 2014 | 2 comments
JosVerhallen's picture

Hi,

We are using Back-up Exec 2010 R3 SP3 to backup several VM's running on 2 standalone ESX hosts (No vCenter).

We use Back-up to Disk to Tape and our back-ups to disk are running fine, however our duplicate jobs to tape are failing due to the following error:

Job ended: maandag 13 januari 2014 at 10:49:37
Completed status: Failed
Final error: 0xe0009578 - Unable to copy the virtual machine disk using the VMware VixDiskLib.
Final error category: Resource Errors

For additional information regarding this error refer to link V-79-57344-38264

We are not able to pinpoint which VM duplicate is failing of the several machines being backed up.

we need some assistance!

Regards,

Jos Verhallen

Operating Systems:

Comments 2 CommentsJump to latest comment

CraigV's picture

Hi,

This issue was apparently fixed with a patch, but this should already have been included in SP3. I'd recommend opening a support case with Symantec, and then posting back here with an update.

Thanks!

Alternative ways to access Backup Exec Technical Support:

https://www-secure.symantec.com/connect/blogs/alte...

Sush...'s picture

Hello Jos,

  You may want to refer to the following technote and apply the workaround for BE 2010.

 http://www.symantec.com/docs/TECH166644 : Duplicate backup of a Agent for VMWare Virtual Infrastructure (AVVI) Incremental backup set fails with an error "0xe0009585 - Unable to open a disk of the virtual machine"

Regards,

-Sush...

Hope this piece of Information Helps you... and if it does then mark this response as Solution....!!!