Endpoint Protection

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  • 1.  DVD burning is failing due to SEP 12.1.6

    Posted Aug 03, 2015 02:53 AM

    End machines are running with SEP 12.1.6,
    we didnt have any policy to block DVD writers, only we are using USB Block.
    the DVD writer which we are using now is an internal DVD writer, but the DVD burning process is failling.
    when we uninstalled the SEP from that machine and tried to Brun DVD means it successfully burning...



  • 2.  RE: DVD burning is failing due to SEP 12.1.6

    Posted Aug 03, 2015 06:32 AM

    Strange ... as far as I know DVD burning cannot be blocked by Device Control anyway. However, are there entries in the Control log of the client ...

    Client GUI > View Logs > Client Management/View Logs > Control Log

    ... or of the SEPM?

    SEPM > Monitors > Logs > Application and Device Control > [Log Content] Device Control

    or, if an Application Control rule may be responsible:

    SEPM > Monitors > Logs > Application and Device Control > [Log Content] Application Control > Advanced Settings > [Event Type:] Application Control rules

    And please have a look at this thread:

    https://www-secure.symantec.com/connect/forums/blocking-dvdcd-read-write

    HTH!



  • 3.  RE: DVD burning is failing due to SEP 12.1.6

    Posted Aug 03, 2015 06:40 AM

    What happens if you withdraw the ADC policy?



  • 4.  RE: DVD burning is failing due to SEP 12.1.6

    Posted Aug 03, 2015 08:26 AM

    After withdraw the ADC policy also same issue,

    SEP is not blocking any dvd writers, but burning is failling



  • 5.  RE: DVD burning is failing due to SEP 12.1.6

    Posted Aug 03, 2015 08:28 AM

    What alerts/errors show in the Control log?



  • 6.  RE: DVD burning is failing due to SEP 12.1.6

    Posted Aug 03, 2015 08:44 AM

    Hi Dhanamjay, Have you already opened a Support case?

    Maybe you will need to collect some debugs and some troubleshoots for isolating the issue will be required.

    The 1st thing to ensure will be What SEP feature (s) is (are) causing the problem?

    Have you disabled feature by feature?

    Have you installed only AV/AS?

    Those info 'd be very usefull for helping you but the most important here 'd be opening a Support case for addressing this incident.

    Regards,



  • 7.  RE: DVD burning is failing due to SEP 12.1.6

    Broadcom Employee
    Posted Aug 03, 2015 10:44 AM

    Hi,

    What's the operating System? Verify whether it has USB connector thought it's internal?

    Make sure imapi.exe & imapi.dll's are not place under ADC policy.

    This is an old article like greg said SEP shouldn't block CD/DVD writing.

    SEP cannot block CD/DVD writing directly. This is a known limitation of ADC refer this: How to block CD/DVD Writing in Windows 7

    http://www.symantec.com/docs/TECH104800