Endpoint Protection

Hi everyone -

At some point last night I got a virus which is creating numerous DWHxxxx.TMP files in one of my user profiles. This profile's settings are now unable to load and I am running my computer in safe mode with networking. I was able to reach and back up my most important files on a flash drive through the c:/Users/

I have Symantec endpoint protection and Windows Vista Business. Symatec only quarantines the files. I have tried to run a full symantec scan, but the program shuts down. Additionally, it is now telling me that my definitions are out of date, but it will not let me run a live update. If anyone has any ideas for this problem, I will be greatly thankful. Unfortunately, I am a student and finals are coming up, so this could not have happened at a worse time.

Thank you in advance!

I'm sorry, not that my definitions are out of date, but "File system auto-protect is not functioning properly. Your protection definitions may be damaged or your product installation may be corrupt."

HI Scotts,

Your machine is deadly infected with Viruses/Worms.

Kindly remove your existing SEP via clieanwipe, restart the machine, install a fresh copy of SEP.

UPdate the definition with RR from the below link and then finally scan the machine in safe mode with System Restore OFF.

http://www.symantec.com/business/security_response/definitions/download/detail.jsp?gid=rr

Rgrds,
SAM

hi, you may need to look into the KB article.

http://service1.symantec.com/SUPPORT/ent-security.nsf/docid/2007111911135548

Pete!!

Hi pete,

Symantec Team have updated the document on 15th April and they have included a good  solution for this as we have seen many users facing this issue.

Rgrds,
SAM