E-mail archiving

This issue has been solved. See solution.
Karthik2000's picture

Hi
One of my user copied her e-mail in to network drive apperantly that network is archived, while he is trying to open that e-mail , out look opens and comes with an error can not open, can any one help me to fix this issue, we are using outlook 2007.

Thanks

John Chisari's picture

What version of EV do you

Solution

What version of EV do you have? 

This was an issue specifically with MSG files, but is fixed in EV2007 SP5 - More details here - seer.entsupport.symantec.com/docs/314411.htm

Is it just MSG files, or other types as well?

Karthik2000's picture

EV2007 and only one folder is

EV2007 and only one folder is not working as says can not read item

Paul Grimshaw's picture

So if you are pre Service

So if you are pre Service Pack 5 then this is more than likely your issue and in SP5 we now change the way that we archive the MSG files. What I would suggest is to follow the technote that John provided and also note that the fix is not retrospective.

EV Backline Technical Support Engineer
APJ Region