Video Screencast Help
Give us your opinion and win with Symantec! Please help us by taking this survey to tell us about your experience with Symantec Connect, so that we can continue to grow and improve.  Take the survey.

e000ff14 - a

Created: 22 Jan 2013 | 3 comments

Hi All,

I had an error e000ff14 - a communications failure has occured with a sharepoint resource.

We are running Backup Exec 2010. Can someone give any advise on why this error is occuring.


Peter Flint.

Comments 3 CommentsJump to latest comment

pkh's picture

You did not mention which version of BE 2010 you are on.  If you are not already on BE 2010 R3 SP2, I would suggest that you upgrade to BE 2010 R3 which is the latest version. Your existing licence keys will work.  You can download BE 2010 R3 from either the fileconnect site or
After your upgrade, do not forget to run LiveUpdate a couple of time to update it to SP2 and the latest hotfixes.
After you have upgraded to R3, push out the remote agent again.
Sush...'s picture

Hello Peter,

    You may also want to refer to this technote which talks about the error that you are facing : Backup of a Sharepoint resource fails with error code "0xe000ff14".



Hope this piece of Information Helps you... and if it does then mark this response as Solution....!!!

czql5v's picture

Thank you for your comments.  I will check out the document.