Endpoint Encryption

Help!

We are deploying SEE 8.2.1 MP1 to multiple laptop environment mix of Dell Latitude, HP and Lenovo ThinkPads.  We usually run into a known issue where SEE does not recognize external USB keyboard or mice attached to docking stations.  We are following Symantec's advice of creating a Hardware Customized package via the Software Setup Wizard from the SEE Management Console.

My complaint is this: every time we hear a report from our support techs that a laptop does not recognize external USB devices, we need to create a new client and add that specific model SKU.   We get these requests at least once a week.  It is extremely time consuming to identify the specific model config of machine (using MSCONFIG32), create a new client and then deploy it to the end user.

To show what I am talking about, these are the Lenovo laptops that we have had to add custom hardware settings to recognize external USB keyboards.  Instead of having to separately add each laptop model one by one, can we do wildcards or regular expressions.  In other words, model configs for all the Lenovo T410s begin with "2924" -- can we put "2924*" or whatever other wildcard delimiter instead of enumerating separate models every time a tech  calls us.  At this rate, we create a new package once a week.

Thanks

Roland Thomas

You can add multiple models in one Hardware customized package.

As you mention you have issue with Dell,Lenovo and HP laptops, you can create three master Hardware Customized package for Dell, Lenovo and HP.

For example for Lenovo create one Master Hardware Customized Package and in that package put all the models of Lenovo laptops that you have. If you have issue with any Lenovo laptop you can install this package.

You can do same master packages for Dell and HP.

Here is the link for the article that will help you with creating Hardware Customized package.

http://www.symantec.com/business/support/index?page=content&id=TECH174360

Hi Rohan,

Sorry but I wasn't clear.  I already do follow these instructions.  The list of Lenovo laptops in my original post are already in our hardware customized package. 

My point is that it is really unacceptable to add new models using the steps in the link you shared above.

Here are my problems:

1) No button to edit an existing model.  You need to delete the model, and add it again, with the different settings.

2) No way to import a list of models

3) Not possible to add models with a wildcard, for example "LENOVO 4236*", instead each model number must be entered one row at a time.

This is ridiculous that the means to manage an "enterprise" level product is so primitive.

I've open a ticket with Symantec Support.

Roland Thomas

WAIT... When did SEE 8.2.1 MP1 come out???

Are you also running Dell latitude e6420 by chance?

Ulimate question ... did SEE 8.2.1 MP1 resolve the boot issues with the "unsupported controller" error on the Lenovo X230 and T430s for you guys?

OK ... I just checked file connect and the latest version that came out on the 17th of this month is SEE 8.2.1 MP4. Is this the version you are runnning?

I'm downloading it now .. we have been having issues booting with SEE installed on the Lenovo X230 , T430s and Dell E6420 laptops for well over a month now.. had a case open and no one ever updated me of this new release. Not even sure if it will even fix these problems. I guess I'll find out fairly soon.

I'm so baffled now ... around June of this year I download the version we are now currently on and that version is 8.2.0 MP2HF3 ... now when I look at file connect it's called version 8.2.1 MP2HF3. Did Symantec just rename 8.2.0 to 8.2.1? Weird.  

Yes, we had "unsupported controller" errors on Lenovos and upgrading to latest version resolved them for us.  The release notes always tell you which models specifically were resolved.