ServiceDesk

Does any one know how to edit Junk lists and Black lists for email addresses?  On our system an email address was inadvertnetly added to the junk list so now the system does not process anything submitted from that email address.

We are on SD7 MR1.

The last reply to this forum post looks like what you might be after:

https://www-secure.symantec.com/connect/forums/junk-and-blacklisted-emails-service-desk-email-agent

Thanks. I found the table, but there is only one entry in it which appears to be a general entry which is probably strandard for all installations.  Unless I am not viewing the table contents correctly, the mystery remains where the blackilsted addresses are stored.