Data Loss Prevention

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  • 1.  Edpa.exe has encountered a problem and needs to close?

    Posted Jul 15, 2011 12:10 AM

    Hi All,

    Any idea how to solve this error? Should i log a case to support?

     

    Thanks



  • 2.  RE: Edpa.exe has encountered a problem and needs to close?

    Broadcom Employee
    Posted Jul 16, 2011 07:01 AM

    You can try to open the debug log of the DLP agent. May be there will be some useful information on the debug log.



  • 3.  RE: Edpa.exe has encountered a problem and needs to close?

    Posted Jul 17, 2011 11:09 PM

    Should we reinstall the client? I'm not very familiar with DLP, just helping a customer here..

    Is there any public KB that i can refer to?



  • 4.  RE: Edpa.exe has encountered a problem and needs to close?

    Broadcom Employee
    Posted Jul 22, 2011 10:50 AM

    One cause of this problem is: the user try to kill the edpa.exe process more then ten times.

    The wdp process will stop trying to restart the edpa process after ten tries.  This is by design.  There is no way for wdp to determine if edpa was killed by a user or if it has crashed.  In order to avoid constant restarts due to unrecoverable edpa crashes, the DLP agent limit the number of restarts to ten if edpa restarts happen within a short period of time.  After the tenth time, wdp backs off for several minutes before trying to restart edpa again.

    But, I really suggest you to log a TS case for support. Not all the DLP agents encounter this problem in your customer's environment, so, may be this is a compatibility issue on the agent.