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Education Portal

Created: 16 May 2012
Deep Green's picture
Deep Green
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Hi Guys,

Sorry to post this item here but I've not been able to find a suitable place to contact Symantec on either the tech or customer care support areas for my problem.  In the Customer Support Assistance page there's not even an email address.  Hopefully someone from Symantec is monitoring the forum and will steer me in the right direction.

I'm specifically having problems with the eLibrary .  I'm trying to view the following

https://education.symantec.com/elibrary/learning_modules/AT0900/workflow71/02-lssn02-instllng-n-cnfgrng-wf/102_Install%20and%20Configure%20Workflow.html

and the video just freezes when it gets to the Server Configuration chapter.  My internet connectivity and performance is fine.

This is on top of generally poor performance of the Symantec site in the mornings. 

We are located on the Sydney Australia time zone and locale time is 11:30 AM

 

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pete_4u2002's picture
pete_4u2002
Symantec Employee
16
May
2012
Votes
0

try reaching out customer

try reaching out customer care

http://www.symantec.com/support/assistance_care.jsp

Cheers!
Pete

Help Link: http://www.symantec.com/business/support/overview.jsp?pid=54619

Deep Green's picture
Deep Green
16
May
2012
Votes
0

Thanks Pete, Yes I did go

Thanks Pete,

Yes I did go there but for my region there is only a phone number even though at the top of the page it says

"Contact Customer Support by Phone or Email"

I got diverted, then put on hold and I gave up after waiting for quite some time.

There is a fax number on the page - maybe I will try that

Cheers

 

 

 

pete_4u2002's picture
pete_4u2002
Symantec Employee
16
May
2012
Votes
0

as you would have tried for

as you would have tried for your region the Telephone: 1800 808 089

to contact them on email , i suggest to open a web case using mysupport

https://mysupport.symantec.com/login.html

 

Cheers!
Pete

Help Link: http://www.symantec.com/business/support/overview.jsp?pid=54619

Learn4Life's picture
Learn4Life
25
Jul
2012
Votes
0

Ed services support

You can email the team in Education Services who support the eLibrary at  

sesystems@symantec.com

Thanks for reaching out.