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EE 8 error on mac

Created: 28 Dec 2010 • Updated: 19 Jan 2011 | 1 comment
guwy's picture
This issue has been solved. See solution.

Hi!

I have a problem wit Endpoint Encryption on mac. I made install pack for mac via the management console it was success to install but when i want to start the encrypt it show an error happens and i find the following message on the log: failed to send WDRT to GEMS

If you have any ideas don't hesitate to share it with me :)

 

Br

Arpi

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M_Marcos's picture

Whole Disk Recovery Token (WDRT): A token that is created automatically when your disk is encrypted. The token is sent to the SEE Management Server. If you forget your password, you can contact your SEE Management Server administrator and request the WDRT. The WDRT is then entered into the PGP BootGuard screen in place of the user name/password combination that is normally required. Once the WDRT is used, a new token is generated and sent to the server.

You might wanna look in to the release notes, I am not much sure about the issue, however the release notes talks about kinda a similar issue.

http://www.symantec.com/business/support/index?pag...

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