"Elapsed time" is now missing from the scan in progress screens (SEP 11.0 RU5)

Updated: 21 May 2010 | 17 comments

roberta

+2 2 Votes

This issue has been solved. See solution.

Good Day,

Re SEP 11.0 RU5 (11.0.5002.333)

Our users have just pointed out to us that the "Elapsed time" is now missing from the scan in progress screens (this has been present in all previous releases).
Is there any way to get this back?

Could Symantec Support Please reply re this?

Thank You,
Best Regards,

Roberta

PS:
Maybe Symantec wants to hide the Scan Elapsed times.... lol
Classified info??

discussion Filed Under:

Security, Endpoint Protection (AntiVirus) - 11.x, Endpoint Protection (AntiVirus), Basics, Configuring, Features, Performance, Reporting, Upgrade

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Comments

Oct

2009

1 Vote +1

Aniket Amdekar

Nice Catch!! There are a few

Nice Catch!!
There are a few more changes to the scan windows:

* There are 2 new buttons added in RU5 to the scan window
1. Pause Scan
2. Cancel Scan

* The button to close the window is greyed out

Oct

2009

1 Vote +1

roberta

Hi Aniket, How about getting

Hi Aniket,

How about getting the Elapsed Time display back?
Namely, that Symantec restores it's display (Unless it is classified Ultra Secret lol).

Best Regards,
Roberta

Greetings from The Land Downunder

Oct

2009

1 Vote +1

Davinci_uk

They dont want users to see

They dont want users to see how long it takes?????

:-)

Oct

2009

1 Vote +1

roberta

Good Day, Could we Please

Good Day,

Could we Please have a reply from Symantec re restoring the "Elapsed Time" display in the Scan progress screens.

Thank You,

Best Regards,
Roberta

Greetings from The Land Downunder

Oct

2009

1 Vote +1

Aniket Amdekar

Hi Roberta, I will look into

Hi Roberta,

I will look into it today and will post a response about existance of a possibility for this to be achieved.

Best,
Aniket

Oct

2009

1 Vote +1

roberta

Greetings & Salutations

Greetings & Salutations Aniket,

I am sure it can be done if Symantec wants to do it.
It should Not have been removed in the first place.

Thank You Very Much for your reply,

Best Regards,
Roberta

Greetings from The Land Downunder

Oct

2009

3 Votes +1

snekul

I kind of see both sides on this one. Showing elapsed time gives you more information. However, without a proper understanding of what it takes to scan could lead to end-users using the numbers to complain about issues that don't exist (I'm not thinking of admins like us here, but users at an institution). For example, we have plenty of users here who have identical computers. However, scan times are certainly not equal between these computers. Why? Because some users don't store junk files and/or don't need to store lots of data locally and some do. I've had many complaints about slow scan times on this computer or that computer (not just in SEP, but in some other security software we use) only to find that the user was storing tens of thousands of files totalling well over 80 GB. The typical machine here probably has 30 GB on it. Putting unecessary information into the hands of people who don't understand it can be dangerous--or in this case, just anoying when they call you to complain the 3rd or 4th time.

That said, an option to bring it back would be nice.

Eric C. Lukens IT Security Policy and Risk Assessment Analyst University of Northern Iowa

Oct

2009

1 Vote +1

Aniket Amdekar

Hi Snekul, Thanks a lot for

Hi Snekul,

Thanks a lot for providing a practical insight that kind of justifies the UI modification. I

Aniket

Oct

2009

3 Votes +3

roberta

Good Day Snekul, "Elapsed

Good Day Snekul,

"Elapsed Time" has often been one of the first indications we have had when things have gone wrong.

Obviously user education is Paramount, & lack thereof is No justification for hiding valuable information.

Sorry but the statement: "Putting unecessary information into the hands of people who don't understand it can be dangerous" is the same statement used by most dictators in human history to justify their actions. lol

But I agree that an option to display or hide "Elapsed Time" would be a good option.

Thank You,

Best Regards,
Roberta

Greetings from The Land Downunder

Oct

2009

2 Votes +2

snekul

True. I'm thinking about

True. I'm thinking about reducing help desk costs (or time) by preventing unnecessary calls, but those needs don't suite everybody. Depends on the office and technical proficiency of the users. Esspecially if you have good user training programs, which is something we haven't been able to force. Actually, now that I think about it, most of the departments here actually hide the regular scans from the users entirely. Only manual scans are shown. +1 for you.

Eric C. Lukens IT Security Policy and Risk Assessment Analyst University of Northern Iowa

Oct

2009

2 Votes +2

roberta

@ Aniket &/or other Symantec

@ Aniket &/or other Symantec staff,

Could we Please have an update re restoring the "Elapsed Time" display in the Scan Progress screens....
..or an option to Enable/Disable its display....

Thank You,

Best Regards,
Roberta

Greetings from The Land Downunder

Oct

2009

1 Vote +1

roberta

bump, bumpity, bump, Bump,

bump, bumpity, bump, Bump, BUMP

Greetings from The Land Downunder

Oct

2009

2 Votes +2

roberta

Good Day, Could we Please

Good Day,

Could we Please have a reply from Symantec re restoring the "Elapsed Time" display in the Scan progress screens.
Or at least an option to enable/disable its display....

Thank You,

Best Regards,
Roberta

Greetings from The Land Downunder

Oct

2009

3 Votes +1

Paul Murgatroyd

Symantec Employee

Accredited

Certified

has anyone raised a support

has anyone raised a support call about this?

Paul Murgatroyd
Principal Product Manager, Symantec Endpoint Protection
Endpoint twitter feed: http://twitter.com/symc_endpoint

Oct

2009

1 Vote +1

roberta

Good Day Paul, Thank You Very

Good Day Paul,

Thank You Very Much for your Greatly appreciated reply.

No we haven't raised a support call, as we only use support if there are problems with SEP.....
And it was suggested that we should post our request here.

Any chance of having the "Elapsed Time" display restored?
Or perhaps an option to enable/disable it?

Thank You for your assistance,

Best Regards,
Roberta

Greetings from The Land Downunder

Oct

2009

1 Vote +1

Vikram Kumar-SAV to SEP

Symantec Employee

Accredited

You will have to call

You will have to call support and raise a Support Call for this.Then the engineers will take it up to the development team then they will have a look ( fix it )

You will have to follow the procedure and the first thing would be to create a case for it.

As this setting is embedded and there is no workaround for this at this point of time.So will have to call Support.

VMWARE-- SEP 12.1 vs McAfee vs Trend Micro

SOLUTION

Oct

2009

1 Vote +1

roberta

Good Day Vikram, Thank You

Good Day Vikram,

Thank You very much for your reply.....

Best Regards,
Roberta

Greetings from The Land Downunder

"Elapsed time" is now missing from the scan in progress screens (SEP 11.0 RU5)

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