Messaging Gateway

My brightmail version: v8.0.3

Users report they can't receive emails from some clients
 

I find the Audit log. I can't explain why the emails is blocked to my users :(

Message Data
    ID:    c0a80824-b7c15ae000000c4b-ff-4cda6d146a33
    Message-ID:    
    Tracker:    
    Accepted From:    202.x.x.x
    Scanners:    Local Host
    Time accepted:    Wednesday, Nov 10, 2010 05:59:48 PM HKT
    Direction:    
    Sender:    clients1@clientdomain.com.hk
    Original recipients:    
    Original Subject:    (none)
    Full attachment list:    None
    Suspect attachments:    None
Recipient Data
    Intended recipient:    myuser@mydomain.com.hk
    
    Verdict:    
Verdict     Filter Policy     Group     Details
None             
    
    Actions taken:    Abort message
    
    Delivery:    
Delivered To     Delivery Time
None         
    
    Untested verdicts:     None

Manyeung,

     Below is a link to our doc on this issue.

http://www.symantec.com/business/support/index?page=content&id=TECH85536

The short answer is this.  During the SMTP conversation the connection was interrupted.  Unfortunately there is no way for the Brightmail Gateway to accurately report what happened to the connection since it is not the reason the connection was aborted.

-John

Thanks.

I upate both inbound/outbound session timeout from 30 sec to 1 min.