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Email error: Your email message was unable to...

Created: 18 Jun 2012 | 4 comments

I recently changed email providers and suddenly I started receiving the following (very annoying!) message from Norton 360 when I sent out my statements to 500 customers:

Email error

Your email message was unable to be sent because the connectoin to your mail server was interrupted.  Please open your email client and re-send the message from the Sent Messages folder.

My questions are:

1. Is this correct - was the email not sent?  I don't see how as it is in my sent folder and I didn't receive a bounce notification.  It literally produced this error for every email that was sent

2. If it is correct, what can i do about it.  I've been operating for 4 years with no problem until now?

3. Can I turn this norton feature off?

 

ps: I can't find norton 360 anywhere on the product list below - but I am using Norton 360

Thanks

 

Anton

Comments 4 CommentsJump to latest comment

Mithun Sanghavi's picture

Hello,

Since you are running Norton 360, I would request you to post this Comment on Norton Community:

http://community.norton.com/t5/Norton-360/bd-p/Norton_360

Hope that helps!!

Mithun Sanghavi
Senior Consultant
MIM | MCSA | MCTS | STS | SSE | SSE+ | ITIL v3

Don't forget to mark your thread as 'SOLVED' with the answer that best helped you.

Ajit Jha's picture

Goto Norton Community please.

Regard's

Ajit Jha

Technical Consultant

ASC & STS

Mohan Babu's picture

Follow mithun article plzzzzzzzz

Mohan Babu

moglie20@gmail.com

+91 9884382160

Your satisfaction is very important to us.If you find above information helpful or it has resolved your issue...please mark it accordingly :)

Ajit Jha's picture

If subject lines and recipients are displayed, examine them to determine if mails were intentionally sent from the mail client.

If not, isolate the computer from the network and follow best practice to determine if a currently undetected threat is operating on this computer. Checking what program is using common mail ports (performing anetstat -ao from the command line to learn what process is communicating on port 25) is often the best first step. 

Regard's

Ajit Jha

Technical Consultant

ASC & STS