ServiceDesk

 View Only

  • 1.  Email Monitor SD 7.1

    Posted Jul 15, 2011 12:41 AM

    Hi All

    I'm trying to change the font color of incidents submitted by email. Currently is the default color but would like EM-xxxxxxx to be a different color. It was set that way in SD 7.0 to "red", but SD 7.1 they are coming in with the same font color as IM.

     

    Any help ?



  • 2.  RE: Email Monitor SD 7.1

    Posted Aug 20, 2011 02:51 AM

    Hmmm... I think you are asking about this:

     

    Open SD.Email.Monitor => Model [2]: ProcessMessage => Go to the top right of the workflow and you will see two different Submit Incident Components, one being for known users by email and unknown ones => open them up and under the settings tab there is 'OverrideBackgroundColor:' which is set to Transparent.

     

    Try toying with that a bit and see how it works out for you.