Hi all,

I'm trying to configure my ServiceDesk to monitor an email account (e.x. sdmail@myorg.com) to automatically create tickets for received mails.

Follwoing the documentation, I have conigured the Application Properties,set the EmailMonitoringServer ( my SMTP server name), username (sdmail@myorg.com), password and port number.

However, this does not work. I send emails to this account (with "New Incident" in subject) but no incidents created on the service desk.

Any one can help?

Regards,
Mustafa