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  • 1.  Email monitoring problem

    Posted Jan 09, 2014 06:07 AM

    Hi can anyone help me in this

    I am trying to configure Email monitoring for Incident managment but I ge error in log viewer and it is not creating incidents

     

    EmailMonitoringMailUsingSsl    

    False

    EmailMonitoringMailServerPort

    143

    EmailMonitoringUseInboundManagement

    True

    EmailMonitoringMailErrorContactInfo

    servicedesk@abc.xyz.aa

    MailFromAddress

    servicedesk@abc.xyz.aa

    InboundMailManagementUrl

    http://SD75/SD.Email.InboundManagement/InboundMailManagement.asmx

    EmailMonitoringQuarantinedFolderName

    		  

    SmtpUseAuthentication

    False

    SmtpUsername

    		  

    SmtpUseSsl

    False

    SmtpMailServer

    mail.abc.xyz.aa

    SmtpPort

    25

    EmailMonitoringServerProtocol

    IMAP

    EmailMonitoringMailBoxUserName

    servicedesk@abc.xyz.aa

    EmailMonitoringMailBoxPassword

    **********

    SmtpPassword

     

    EmailMonitoringMailServer

    mail.abc.xyz.aa

    logs are given belog

     

    Application Name : SD.Email.Monitor
    Process ID : 5092
    Date :1/9/2014 11:45:00 AM
    Log Level :Error
    Log Category :LogicBase.Components.Default.Logging.CreateLogEntryComponent
    Machine Name :SD75
    Message : 
    Process Name: Email Monitoring
     
    Model: Primary Model
     
    Component Name: Get All Messages
     
    Component Class Name: LogicBase.Components.IMAP4.IMAP4GetComponent
     
    Component ID: 0ed9ddaf-6412-465e-828f-468ca4fae8cf
     
    Exception Class Name: Quiksoft.EasyMail.IMAP4.IMAP4BadException
     
    Message: BAD Command received in Invalid state.
     
    Stack Trace: Quiksoft.EasyMail.IMAP4.IMAP4BadException: BAD Command received in Invalid state.
       at Quiksoft.EasyMail.IMAP4.IMAP4.ᜊ(String A_0, Encoding A_1, Boolean A_2)
       at Quiksoft.EasyMail.IMAP4.IMAP4.ᜑ(String A_0, Boolean A_1)
       at Quiksoft.EasyMail.IMAP4.IMAP4.ᜎ(String A_0, String A_1)
       at Quiksoft.EasyMail.IMAP4.IMAP4.Login(String Account, String Password, IMAP4AuthMode AuthMode)
       at Quiksoft.EasyMail.IMAP4.IMAP4.Login(String Account, String Password)
       at LogicBase.Components.IMAP4.IMAP4GetComponent.DoRun(String user, String pwd, String server, Int32 port, String folder, Boolean useSSL, IData data) in c:\build\projects\WF75_SDSP1_Apollo\components\LogicBase.Components.Email\IMAP\IMAP4GetComponent.cs:line 170
       at LogicBase.Components.IMAP4.AbstractIMAP4Component.Run(IData data) in c:\build\projects\WF75_SDSP1_Apollo\components\LogicBase.Components.Email\IMAP\AbstractIMAP4Component.cs:line 239
       at LogicBase.Core.ExecutionEngine.MultiPathProcessComponentExecutionDelegate.Execute(IData data, IOrchestrationComponent comp, String& outputPath, IExecutionEngine engine, TLExecutionContext context)
       at LogicBase.Core.ExecutionEngine.AbstractExecutionEngine.RunComponent(TLExecutionContext context, IData data, IOrchestrationComponent comp)
     
     
    I will appriciate any help
     
     
    regards


  • 2.  RE: Email monitoring problem

    Posted Jan 10, 2014 10:44 AM

    This happened to me in our lab environment.  After searching the web, I found that if your IMAP settings (Authentication tab) is set for Secure Logon, and there's a cert specified, you'll need to use SSL for IMAP and port 993.  If you're not using a cert or TLS authentication for IMAP, the setting needs to be changed to Plain Text logon.



  • 3.  RE: Email monitoring problem

    Posted Jan 15, 2014 11:55 AM

    Hi hussainshah,

    You may have a problem on the door.
     
    By default the portal Procolo IMAP is 143, but if using SSL will pass 993.
     
    Can try with another protocol that is POP3 110, using the SSL port try port 995.
     
    Before standing trial and error is valid to perform a telnet to see if the door to e-mail server is open for connection.
     
    Difference between POP3 and IMAP:
     
    The POP3 protocol is a protocol in which offline, the software emails connects to the server, performs the download of messages and after this process, terminates the connection. This protocol has access only to the inbox, unable to download, or at least see any other folder of your account.
     
    The IMAP protocol is a protocol in which online, the software emails connects to the server, performs the timing of the messages and after this process, maintains the connection for the changes and new incoming messages are updated in near real time .
     
    Regards
     
    André Florencio


  • 4.  RE: Email monitoring problem
    Best Answer

    Posted Jan 15, 2014 04:52 PM

    Don't know if this will help or not but in SD 7.1 we had to use just the username as the EmailMonitoringMailboxName rather than the email address. I imagine this does vary from mail server to mail server so your results might vary.



  • 5.  RE: Email monitoring problem

    Posted Jan 17, 2014 08:49 AM

    Hi Jpellet2,

    I had the same issue and I used the SSL 993 and then on EmailMonitoringMailboxName I used the domainname\username and password.