Workflow Soluiton

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  • 1.  Email Warn or Late in Service Desk

    Posted Oct 09, 2010 05:00 AM

    Hi,

    Anyone know which workflow project this Email component is in?



  • 2.  RE: Email Warn or Late in Service Desk

    Posted Oct 10, 2010 03:51 AM

    Not sure if the Engineers are actually receiving this email alert when a call goes into 'Warn' or 'Late'

    Does Auto Escalation need to be 'ON' for this to happen? Or will the email go out either way?

     

    Thanks



  • 3.  RE: Email Warn or Late in Service Desk

    Posted Oct 10, 2010 10:09 AM

    We were getting the notices, and have auto escalate off. We haven't setup the SLA stuff yet, ( and may not, we send our notices to team leads, not just the worker ) so i just went in and raised all the SLAs to like a year to avoid the notices.

     

    But ya, they were working.



  • 4.  RE: Email Warn or Late in Service Desk

    Posted Oct 10, 2010 03:28 PM

    Thanks for your reply Nurb4000 :-)

    You wouldnt happen to know where this 'send email' component is?  Specifically for the email that goes out when the incidents about to go Late...

     

    Cheers