TouchDown

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  • 1.  Email will not display

    Posted Jun 12, 2015 08:54 AM

    I have used Touchdown for Android for many years without a problem. Recently I moved to a new phone on Android version 5.02. Now my problem is that the text of emails will not display. I can see the email messages fine in terms of the subject and the sender, as well as the folder they are in. I even see the text of the email in conversation view. However when I open an individual message, no text appears. I believe this did work for a time on this new phone (Moto E on Verizon) but now it does not work.

    I am using Version 8.5.00094. Thanks



  • 2.  RE: Email will not display

    Posted Jun 24, 2015 05:24 PM

    I have the same issue.  All emails are there in preview and some open correctly. Some emails appear in preview and then open as a contact (it appears) with no message.  Have reinstalled with no better result.



  • 3.  RE: Email will not display

    Posted Jul 01, 2015 06:34 PM

    This could be because of a corruption in one of the databases which hold large objects. A reconfiguration would fix this, but to prevent such corruption it is recommended to lot allow the database to grow too large by ensuring you dont select to sync large email histories and sizes.

    -g