Emailing problem
jfrasier
April 28th, 2009
I am new to Notification Server and am demoing Helpdesk Solution. When I configured NS 6 and sent a test email it went out fine. But when I created a new incident and tried to email the incident I get no errors, but the email does not reach the person it should.
Any one have any ideas?
Jane
Filed under: Helpdesk Solution, Endpoint Management and Virtualization
I also Got some Problems Like
I also Got some Problems Like dis
Email issue
Hi Jane,
Did you mean that your created a new incident in Help Desk Solution and are having problems with the incident reaching the correct person?
is the email of the person
is the email of the person that the notification was to be sent out properly configured? and can you give out details of the steps you did so we can better isolate the issue.
Thanks,
XianRain
More information
I created a new incident. I even clicked on the email tool and specified to send email to the owner, to the person assigned and someone else. Then I clicked on Save. I also looked at the list of contacts and I can click on the email address there and Outlook opens and correctly sends email.
Thanks.
Jane
It sounds like it could be a
It sounds like it could be a problem with the email message templates. Do you have any email message templates setup? Check to see if they are active.
Heres a basic one if you need one to help you get started:
- <Helpdesk>
- <EmailTemplates>
- <EmailTemplate>
<Guid>11ce10dc-a722-4596-853d-fc921209566c</Guid>
<Name>Incident correspondence</Name>
<From>MODIFIED_BY_WORKER(worker_full_name) (Helpdesk)</From>
<FromAddress>MODIFIED_BY_WORKER(worker_email)</FromAddress>
<Type>2</Type>
<Description>Plain text message for corresponding about incidents</Description>
<Subject>RE: Incident #WORKITEM(workitem_number) - WORKITEM(workitem_title)</Subject>
<Body>WORKITEM(workitem_email_message) Thank you, MODIFIED_BY_WORKER(worker_full_name) (Helpdesk) MODIFIED_BY_WORKER(worker_email)</Body>
<InterpretAsHTML>no</InterpretAsHTML>
<Status>active</Status>
</EmailTemplate>
</EmailTemplates>
</Helpdesk>
nice information dude this
nice information dude
this will help a lot
Yes, many of the email
Yes, many of the email templates are active.
Jane
same problem here
Ya, I also have the same problem.
Problem solved
I need to make the Notify rule - Acknowledge Contact - the default notify rule. It is working fine now. Thanks for your suggestions.
Jane
Would you like to reply?
Login or Register to post your comment.