ServiceDesk

 View Only

  • 1.  EmployeeID not synching from AD in SD 7.1 ProcessManager

    Posted Aug 19, 2011 03:42 PM

    I have already double checked all permissions for the service account which performs the AD sync process.  Three attributes, employeeid, manager and Org Title are not being synched to ProcessManager.  The employeeid is the one I am interested in because it allows technicians to search for users by Employee ID on the advanced technician feeder.

    Can anyone point me in the right direction to try to fix the issue?



  • 2.  RE: EmployeeID not synching from AD in SD 7.1 ProcessManager
    Best Answer

    Posted Aug 19, 2011 04:48 PM

    EmployeeID is not included in the sync for 7.1 (perused the code quickly, didn't see it immediately). Your best bet is to put in a support ticket, or wait for 7.1 SP2 (where theres more sync options that allows you to control what's syched)



  • 3.  RE: EmployeeID not synching from AD in SD 7.1 ProcessManager

    Posted Aug 20, 2011 01:49 AM

    Do you happen to know off-hand the slated release date of SP2?  As a work around, I added an update trigger to the User table to query the CMDB for the correct Employee ID for each user.  This causes the EmployeeID to be populated every time a sync is performed in Process Manager.



  • 4.  RE: EmployeeID not synching from AD in SD 7.1 ProcessManager

    Posted Aug 22, 2011 02:47 PM

    I believe SP2 GA is tentatively set for mid December



  • 5.  RE: EmployeeID not synching from AD in SD 7.1 ProcessManager

    Posted Sep 16, 2011 10:55 AM

    Can you provide details of the trigger as it would be real handy to have the EmployeeID

     

    Cheers