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Empty Foders after restore

Created: 13 Apr 2011 • Updated: 02 Feb 2013 | 5 comments
This issue has been solved. See solution.

Hi, I'm running Symantec Backup Exec 11d for Windows Servers on a Windows Server 2003 machine. Media Server 11.0 Rev 7170. One of my clients (users) deleted a folder that she wanted to recover later on. This was a subfolder inside "INBOX\Sales", it contained a folder structure with data (emails) stored in each folder.  I tryied to restore from a backtape, I can see the folder structure with the emails (the subject to each email that is) on the backup tape, so I select the appropiate folder and run the restore. My server reports status: Succesful, but the email account shows only the folder structure, with empty folders all. The restore log detail information reads: 

Item MAI\Hidden\Manager Mail Store\User Name[user]. Top of information store. Inbox .CAG Group.Accounts.Personal Info for BH was skipped by the user.

Where "User Name"  is the name of my user

Inbox.CAG.Group Accounts are folders (CAG inside Inbox, Group Accounts inside CAG)

and Personal Info for BH is the title to a particular email. 

There are hundres of lines like this, each line belongs to an email, but the individual emails don't get restored to the machine, just the folder structure. Any ideas what can be causing that?

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AmolB's picture

Is it Exchange data or DFS ?

If its DFS then it has to be backed up and restored from the Shadowd Copy Components.

CraigV's picture

Hi there,

Does the job at least complete successfully?

Have you tried to duplicate to disk first BEFORE doing a restore? If not, I'd suggest giving it a bash to see if this resolves the issue. And just adding onto that, make sure you're running SP5 for 11d and any subsequent patches.

The article below details how to run the duplicate job, and restore thereafter...


Alternative ways to access Backup Exec Technical Support:

rafioux's picture

Yes, I got a report that says the job was successful, but then under the detail part of the report log it reads "Skipped by user" for each single email inside the folder. I will check the article and thanks for your help.

rafioux's picture

 Hi Craig;

         The solution listed under the link worked for me! Thanks a lot!