Endpoint Protection

HI

The debug log option under help - troubleshooting - debug logs - then the button there to turn on the logging is greyed out.

I tried to change the client control settings to client control from server but the option is still greyed out.

This is a managed client, and it's strange in some groups the button is active but the policy settings are the same as for the groups where the button is greyed out

Regards.

See here:

https://support.symantec.com/en_US/article.TECH102412.html#SMC

The change setting option appears more than once in the GUI and sometimesis greyed out as well.

Change Settings > Client Management > Configure Settings > Tamper Protection tab

Actually the Configure Settings part from above is disbaled.

This set within the policy, to be locked down on the user side.

Enabling debug logs should still be possible

I had edited the previous post, maybe you missed the part, i'll repeat here:

Change Settings > Client Management > Configure Settings > Tamper Protection tab

Actually the Configure Settings part from above is disbaled.

I can see the option for NTP and NAC but not for CLIENT MGMT.

Any ideas?

I have set the location based profile to client control now.

In your SEPM go to the Clients page, select the group the client is in and select the Policies tab

Under General Settings select the Tamper Protection tab. Uncheck the box to disable or open the lock to be able to disable on the client end

There the option is LOG ONLY, so should not be a problem i thought.

Trying it now.

Thanks.

Client management is always there, is it greyed out? Perhaps some screenshots are needed to make this easier to see what you are talking about

the configure settings option is greyed out, here:

Are you an admin of the box?

ahh, no i am on user rights.

Do i need admin login?

Yes.