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Enable option to stop service or "Disable SEP" option for Servers

Created: 11 Oct 2012 • Updated: 11 Oct 2012 | 7 comments
This issue has been solved. See solution.

I was able to use the Client Side Clone Prep Tool to stop the service but I'd like to know how to enable this option in the SEPM for Servers. Whenever I export a package with "Basic Protection for Servers" no matter how "open" I make the policy (all options unlocked, relevant settings unchecked -- such as Tamper Protection on starting/stopping SEP) I still can't enable the "Disable SEP" option from the context menu from the client icon nor can I start/stop services manually from Services.msc. I believe the inability to start/stop from Services.msc is by design for 12.1 but the script would be starting/stopping via command line anyway.

Does anyone know a fix to enable the Disable SEP option for Servers? This is a cinch to do for our Desktop clients (not that we give them that option) but I can't see to get it open for servers.

Thanks,

Chad

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.Brian's picture

This is available only if the NTP component is installed. Do you only have AV installed on your servers?

You would need to uncheck the lock icon in the AV policy under Auto-Protect to disable AP but not sure if this is what you want.

Please click the "Mark as solution" link at bottom left on the post that best answers your question. This will benefit admins looking for a solution to the same problem.

SOLUTION
Chad_GCU's picture

NTP is not installed as I don't want it running on servers. Can I have the component installed but it not actually "active"?

.Brian's picture

Yes, you can install it just make sure you withdraw the firewall and IPS policy. This will allow NTP component to be installed but not actually active.

Please click the "Mark as solution" link at bottom left on the post that best answers your question. This will benefit admins looking for a solution to the same problem.

vBill's picture

I really need to get the Client Side Clone Prep Tool downloaded but the link isn't working on the KB page:

http://www.symantec.com/business/support/index?page=content&id=HOWTO54706

 

I called support but they were unable to help.  Can someone help me find the download elsewhere?

Ashish-Sharma's picture

Hi,

Try again I am able to open link.

Thanks In Advance

Ashish Sharma

 

 

vBill's picture

You're able open the link at the bottom to download ClientSideClonePrepTool.zip?

 

It takes me to a page with..

Case creation and case management for MySymantec is currently unavailable due to scheduled system maintenance. This functionality will be unavailable from 5PM Pacific Daylight Time October 26th until 5PM Pacific Daylight Time October 27th.

We apologize for any inconvenience.