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Encrypt directory backup failed with error "The directory or file was not found, or could not be accessed"

Created: 25 Feb 2014 | 6 comments

Hello Team,

I have installed backup exec 12.5 on windows server 2003.

But my backup job is failing while taking backup of on of the Encrepted directory.  Will you please tell me backup exec 12.5 can backup encrepted directory or not.  

Also please provide me article regarding this issue if you have.


Santosh Pawar

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Siddhant Saini's picture

Hello Santosh,

Please refer to the following links to get more details on it:
How to perform GRT (Granular Restore Technology) backups / restores to or from an encrypted volume or folder:

Backup Exec 11d, 12.0, 12.5, and 2010. Best Practices Guide: Software Encryption:

Based on the error you are receiving, you may also refer to the following link: 
How to troubleshoot backup jobs that fail with the error message " Final error: 0xe00084af - The directory or file was not found, or could not be accessed ":

Thanks and Regards,
Siddhant Saini

pkh's picture

No. BE would not be able to backup encrypted directories because there is no mechanism for BE to supply the password to decrypt the directory

Siddhant Saini's picture

phk, what about the following statement in this article?

By default, the Backup Exec Remote Agent service is running as the local system account. When a 3rd party utility is used to encrypt a volume or folder only certain accounts will have rights to access that data.  It is not likely that the local system account will have sufficient privileges to access the encrypted data.  To give the Remote Agent sufficient privileges to access the encrypted folder or volume the Remote Agent service account will most likely need to be changed to an administrator account.  Only the Remote Agent service on the media server would need to be changed.

Thanks and Regards,
Siddhant Saini

pkh's picture

If you would read the document carefully, it talking about backing up to and restoring from an encrypted volume. The user wants to backup an encrypted directory which is a vastly different thing. The document does not apply.

santoshpawar's picture

Yes PKh you are right.

In my case backup exec is able to take backup of other directory but only 1 directory is encrypted and due to this backup job is getting failed.

So do i need to decrypt that particular directory, if i want to take backup through Backup exec?