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encrypt on iOS

Created: 07 May 2014 | 11 comments
przemek's picture

Hello
I am going to enable encrypt/decrypt on Mobile.
On coresponded policy enable MObile. From my iphone download from app store Symantec Mobile Encryption in ver 2.0.3.35
after install I erroll policy. I use SKM key.
I can decrypt email but can't encrypt new email. I can't see new message tab.
I am wonder what I should enable on policy too.

Operating Systems:

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Alex_CST's picture

When you send a message from the iPhone, do you see the message on the Mail logs within the Encryption Server?

Please mark posts as solutions if they solve your problem!

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dcats's picture

Hi Przemek,

Do you have enabled the "Enable Mobile Protection" in the Consumer Policy?
Mobile (button) > Messaging & Keys (tab)

Also "The iOS Mail Encryptor cannot encrypt using the PGP/MIME encoding format."

Reference:
Compatibility Between Different Mobile Encryption Clients and Encryption Formats - TECH203927
 

Rgs,
dcats

 

przemek's picture

Hello

Thanks for info.

I change format on Mobile Protection from PGP_EML to PGP Partitioned Encrypt but the same situation.

I can't see tab  New Message and  can't encrypt on iOS

Alex_CST's picture

Reporting > Logs > Mail (Verbose)

Does this section shed any light on what's going on?

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przemek's picture

Hello

In production and in LAB (where it working ) Mobile don't writte to this log.

 

dcats's picture

Hi Przemek,

Please confirm the server version.
You need to be in one of the latest version for using the iOS mail encryption features (otherwise only decryption will be available).
 

You should be using PGP_EML

 

Rgs,
dcats

przemek's picture

Hello

version in lab which work mobile encrypt/decrypt  ok and in custmer enviroment is version Uniwersal Serwer 3.3.2 (Build 15238).

I know that PGP-eml ids prefered version

But for troubelshoot  change to PGP patritioned

Now come back to PGP-eml but the same sitution.

dcats's picture

Hi Przemek,

If this was an updated server perhaps it would be good to see if the update scripta were able to commit the changes in the configuration files of the server (for instance, in the prefs.xml).
Check the update and/or migration logs for errors.

Regards,
dcats

przemek's picture

Hello after update I always check log update and cluster but not see errors.

przemek's picture

I have question where policy are save on Uniwersal Serwer ?

dcats's picture

Hi Przemek,

The policies are stored in the database.
You may also attempt using the factory default, just to discard some eventual corruption.

Regards,
dcats