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  • 1.  Encryption Desktop - Windows 10 - Surface pro 4

    Posted Jan 13, 2016 07:20 AM

    Hi,

    I am trying encrypt a Surface Pro 4 with no result. When I press "Encrypt" the PGP stays "frozen" and it happens blue screen...

    Reading this article, PGP 10.3.2 MP10 and over supports Windows 10: https://support.symantec.com/en_US/article.INFO2674.html

     

    My version is 10.3.2 Comp 15238 (PGP SDK 4.2.1). How can I know what MP is it?

     

     

    Symantec Encyption Desktop supports Surface Pro 4?

     

    Thanks



  • 2.  RE: Encryption Desktop - Windows 10 - Surface pro 4
    Best Answer

    Posted Jan 13, 2016 07:57 AM

    Hi Sebi,

    Surface pro 4 is still not supported and Symantec Engineering team is working on it. Please refer to below mentioned articles and subscribe to it via email. If there is any update you will be notified.

    Symantec Drive Encryption 10.3.2/Symantec Endpoint Encryption 11 and systems with NVMe drives.

    https://support.symantec.com/en_US/article.INFO3183.html

     

    Bug Report: Attempting to Encrypt Surface Pro 4 systems with Symantec Drive Encryption 10.3.2 MP10 or above results in BSOD and Errors

    https://support.symantec.com/en_US/article.TECH233421.html



  • 3.  RE: Encryption Desktop - Windows 10 - Surface pro 4

    Posted Jan 13, 2016 09:55 AM

    Ok, Thanks Shahidhussain for your reply

     

    If my version is 10.3.2 Comp 15238 (PGP SDK 4.2.1), What MP is? 10.3.2 MP15 or 10.3.2 "MP0" ?

     

    Thanks



  • 4.  RE: Encryption Desktop - Windows 10 - Surface pro 4

    Posted Jan 13, 2016 11:26 AM

    Build 15238 is the base 10.3.2 product, with no maintenance packs (MP's).  The latest is 10.3.2 mp11, build 21274.

    The fix for NVMe drives is slated for the next Maintenance Pack (MP12), which should release Q1 this year, pending engineering and QA testing.



  • 5.  RE: Encryption Desktop - Windows 10 - Surface pro 4

    Posted Jan 19, 2016 06:26 AM

    Thanks Mike

     

    Regards



  • 6.  RE: Encryption Desktop - Windows 10 - Surface pro 4

    Posted Jan 20, 2016 03:37 PM

    Bolded MP builds can seamlessly update to SEE ver 11.1 

     

    Symantec Whole Disk Encryption Build Numbers --- by MP

    ---- In place upgrade to SEE 11.1.0 per Symantec from MP4 to MP 10 – no decryption necessary.

    10.3.2**                                                                               15238

     

    10.3.2 MP1**                                                                    15337

     

    10.3.2 MP2**                                                                    15413

     

    10.3.2 MP3**                                                                    15495

     

    10.3.2 MP4**                                                                    15661

     

    10.3.2 MP5**                                                                    15704

     

    10.3.2 MP6**                                                                    15917

     

    10.3.2 MP7**                                                                    16127

     

    10.3.2 MP8***                                                                  16349

     

    10.3.2 MP9****                                                               16620

     

    10.3.2 MP10*****                                                          21165



  • 7.  RE: Encryption Desktop - Windows 10 - Surface pro 4

    Posted Feb 19, 2016 05:11 AM

    Hi Sebi,

    Symantec Encryption 10.3.2/3.3.2 Maintenance Pack 12 has been released.

    Resolved an issue with Symantec Drive Encryption so that initiating disk encryption on Microsoft Surface Pro 4 systems no longer results in a blue screen error message.

    Download Location

    The following files are available on FileConnect for download:

     

    •          SymantecEncryption3.3.2MP12_PUP.zip
    •          SymantecEncryptionWeb3.3.2MP12Full.zip
    •          SymantecEncryptionDesktop10.3.2MP12_Windows.zip
    •          SymantecEncryptionDesktop10.3.2MP12_MacOSX.tar.gz
    •          SymantecEncryptionDesktop10.3.2MP12_Linux.tar.gz
    •          PGPCommandLine10.3.2MP12.zip


  • 8.  RE: Encryption Desktop - Windows 10 - Surface pro 4

    Posted Feb 19, 2016 05:20 AM

    Thanks Shahidhussain Sayyed.