Video Screencast Help
Symantec to Separate Into Two Focused, Industry-Leading Technology Companies. Learn more.

Encryption removal process interrupted by unknown system error

Created: 17 May 2013 • Updated: 17 May 2013 | 4 comments

Getting below error for PGP encrypted USB HDD (due to which not able to access the HDD) please help

C:\Program Files\PGP Corporation\PGP Desktop>PGPwde.exe --disk-status --disk 1

Disk 1 is instrumented by bootguard.

Encryption removal process interrupted by unknown system error

Current key is valid.

Whole disk encrypted Total sectors: 976768065 lowwatermark: 1848382 highwatermark: 976768065

Request sent to Disk status was successful

Operating Systems:

Comments 4 CommentsJump to latest comment

Tom Mc's picture

It sounds like you are attempting to decrypt the disk?

The WDE Recovery CD may help.

When you consider your issue resolved, please click Mark As Solution on the most helpful response.

Search the Knowledge Base &

PGP_Ben's picture

You may also need to run a checkdisk /f /r then re-attempt the decryption process with:

pgpwde --stop --disk 1 --passphrase "password"

Then

pgpwde --resume --disk 1 --passphrase "password"

That should force it to stop and then resume the decryption process again.

If/when you consider your issue resolved, please click Mark As Solution on the most helpful response.