Endpoint Protection

 View Only

  • 1.  Encryption Tool

    Posted May 05, 2011 11:36 PM

    Hi,

    We are trying one encryption tollf or pen drives..but the symantec is not allowing to run the program from the pen drive.and is showing the error as the handle is invalid..if any body knows kindly guide me..

    Regards,

    S.Seetha



  • 2.  RE: Encryption Tool

    Broadcom Employee
    Posted May 06, 2011 01:06 AM

    might be there is an application and device control policy not to allow the executables from pen drive. Check the Application and device control logs.



  • 3.  RE: Encryption Tool

    Trusted Advisor
    Posted May 06, 2011 02:42 AM

    Hello,

     

    Did you check this Symantec Knowledgebase Article:
     
    Error: "The handle is invalid" when attempting to launch a process blocked with Application Control in Symantec Endpoint Protection
     
     
    I am sure this would help you!!!!


  • 4.  RE: Encryption Tool

    Trusted Advisor
    Posted May 06, 2011 03:36 AM

     

    Hi Mithun,

    I already saw this article customizing the message is not going to solve my issue..it is better to know why it is blocking is there any way to solve?

    Regards,

    Seetha08

     

    =======================================================================

    Hello,

    Check this article as well.

    http://www.symantec.com/docs/TECH106211

    Few things to check here.

    1) Is this happening only on 1 machine or on all machines?

    2) Again, if this is happening on a particular machine only, try uninstalling SEP with liveupdate and Install SEP again. Make sure you remove all SEP left over files.

    This issue happens due to Application and Device control Policy which may be applied.

    3) It is also very important what version of SEP installed, make sure you are carrying the latest version of SEP installed. The Latest version of SEP is 11.0.6300.



  • 5.  RE: Encryption Tool

    Posted May 06, 2011 05:14 AM

    Hi S.Seetha,

     

    The error message is most likely caused because and Application and Device Control Policy that block sthe use of that USB drive or that encryption tool is applied to that SEP client. I recommend working with the administrator whol configured ADC to identify which policy is responsible, and make the necessary change.

     

    Thanks and best regards,

     

    Mick