Endpoint Protection

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  • 1.  End Point Just showed up on computer, we did not install

    Posted Jun 27, 2016 11:59 AM
      |   view attached

    On Friday We had a scam where we were to call a number, becuase they blocked us from turning off the computer or moving away from the website. They wanted money ( ransom ) to fix the computer.

    We restarted PC with a Hard boot, and when computer came back on, Symantec End Point was on this PC, we can not uninstall nor can we get help from the Tech Support from Symantec over the phone.

    Please advice us how to remove End Point version # 12.1.6608.6300.

    I retied using Clean Wipe but the version sent to me want work, (ver 12.1.5337.5000)



  • 2.  RE: End Point Just showed up on computer, we did not install

    Posted Jun 27, 2016 12:08 PM

    Was SEP already on this PC and it was upgraded? Or was this a random, clean install? Have you talked to your administrator to see what they did? It could've been pushed out to this client.



  • 3.  RE: End Point Just showed up on computer, we did not install

    Posted Jun 27, 2016 12:38 PM

    Open Symante endpoint, click on Help and Support, do you see a Group and status connected to SEPM server.

    event viewer logs would show who(SYSTEM) and when it was installed



  • 4.  RE: End Point Just showed up on computer, we did not install

    Posted Jun 28, 2016 11:32 AM

    You can download the latest cleanwipe and uninsatll symantec