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End Point Protection 12.1RU1 Service disabled in windows 7

Created: 09 Aug 2012 | 8 comments
Saqib Alam's picture

I have SEP 12.1 RU1 unmanaged client installed on windows 7, issue is that service is disabled i cant run smc command or stop the SEP services.
Find the attached screen shot.

Regards

Comments 8 CommentsJump to latest comment

.Brian's picture

The status shows as "Started"

Is this not the case?

Please click the "Mark as solution" link at bottom left on the post that best answers your question. This will benefit admins looking for a solution to the same problem.

Ashish-Sharma's picture

Hi,

it's not a issue.

by default SEP 12.x Tamper Protection are on .

If you don't want kindly change setting.

Please do the following:

  1. Open the Symantec Endpoint Protection Manager.
  2. Click the Clients tab.
  3. For any group, on the right hand side, select the Policies tab.
  4. In the Location-independent Policies and Settings, click General Settings.
  5. On the General Settings screen, click the Tamper Protection tab.
  6. Verify the option labeled "Protect Symantec security software from being tampered with or shut down."

If this is enabled, the option to stop the Symantec Management Client service (smcservice) from service control manager will be unavailable. If it is disabled, stopping smc from the service control manager is allowed.

Thanks In Advance

Ashish Sharma

Saqib Alam's picture

Tamper Protection is already off but still i cant stop service.

Ashish-Sharma's picture

Hi,

has the client taken the policy?

Check SEP client policy no and SEPM group Serial no ?

Thanks In Advance

Ashish Sharma

Ashish-Sharma's picture

Please check the following article to know new fixes in 12.1 RU1.

New fixes and features in Symantec Endpoint Protection 12.1 Release Update 1:

http://www.symantec.com/docs/TECH174565     

The Issue has been resolved in the SEP 12.1 RU1 MP1.

Have you restarted the machines after you TURN OFF the User Account Control (UAC)?

http://www.symantec.com/connect/forums/fix-id-2610970-sep-121-ru1-mp1

Thanks In Advance

Ashish Sharma

Saqib Alam's picture

its Unmanaged Client not Manage Client.
So no policy is applied on that.

Ashish-Sharma's picture

Symantec Endpoint Protection Enterprise Edition 12.1 client services are grayed out in services.msc

Problem

Symantec Endpoint Protection (SEP) 12.1 client has been installed on client machines. The following services are grayed out in services.msc:

 - Symantec Management Client
 - Symantec Endpoint Protection

The same behavior can be observed when logged on with an Administrator account.

Environment
 

Symantec Endpoint Protection 12.1

Supported Windows Operating System

Solution
 

This is by design, SEP services controls have been modified for security reasons.

 http://www.symantec.com/business/support/index?page=content&id=TECH174068

Stop Symantec Client

You can stop it from Run prompt

start

run

type smc -stop

You will be able to do that. Its added as security feature...:) 

Thanks In Advance

Ashish Sharma