Virtual Secure Web Gateway

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  • 1.  End user page customization

    Posted Apr 15, 2010 01:57 PM
    Currently the block page offers very little in the way of customization. We can control the message about why they have been blocked but all other content is symantec's wording.

    My company's policies are run by HR and not IT so when people click the "blocked in error" link they are then told that IT has been notified. This causes them to contact us instead of HR who are the ones who actually get to make decisons and changes. If this text could be customeized it would be very helpful.


  • 2.  RE: End user page customization

    Posted Apr 21, 2010 01:57 PM
    Jagger - good news.  The block pages will be much more customizable with our 4.5.3 Release Update due shortly.


  • 3.  RE: End user page customization

    Posted Apr 26, 2010 06:26 PM

    With the current release I was able to get a little creative and just generated some simple web code to alert for a special group of my users (IE. only one policy so I don't have 800 clients emailing me all day, but VP's are always special right?)

     Click <a href="mailto:HRReviewTeam@Company.com">Here </a>to email the HR Team directly to urgently review this classification.<br />

    Which appears as -
    Click Here to email the HR Team directly to urgently review this classification.

     



  • 4.  RE: End user page customization

    Posted May 06, 2010 07:06 PM

    We are upgraded to the latest release 4.5.3.38 but I still don't see a way to customize the popup message that says IT has been notified. Does anyone know if there is a way to customize this dialog box?

    Thanks



  • 5.  RE: End user page customization

    Posted May 07, 2010 10:53 AM

    My system shows that the latest version is at Web Gateway software version 4.5.3.38 and no update on the customization. I am assuming that this feature got pushed back.

    Love the product but please let me tell people to bug HR about unblocking youtube and the pirate bay on their work computers



  • 6.  RE: End user page customization

    Posted May 19, 2010 01:11 PM
    Jagger,

    We have upgraded the customization in 4.5.3 so you can fully customize the display text of the INITIAL message, but I now see exactly what you were looking for (sorry I missed this earlier).  It looks like you want to customize the pop-up window that users see AFTER they click the feedback link.  

    This is a good feature request and we will try to incorporate it in a future version.


  • 7.  RE: End user page customization

    Posted May 19, 2010 04:12 PM
      |   view attached
    On my unit I can configure 2 areas of the message. It would be great if more of this could still be opened up.