Video Screencast Help
Symantec to Separate Into Two Focused, Industry-Leading Technology Companies. Learn more.

End user Scan in Win 7 64 Bit

Created: 06 Aug 2010 • Updated: 08 Sep 2010 | 6 comments
This issue has been solved. See solution.

I have a user that has Win 7 64 bit OS, and the 64 bit SEP Client installed on their machine. They were added to the Management server, which does not run administrative full scans.  Now 32 bit users can run a scan by opening "My Computer" and right mouse click on the C Drive, and select "Scan for Viruses". This same option is not available for Windows 7 64 bit users.

Any reason why this isn't available?

Comments 6 CommentsJump to latest comment

P_K_'s picture

What is the version of SEP installed?

MCT MCSE-2012 Symantec Technical Specialist (SCTS)

sandra.g's picture

Not so much a 'why' as an 'as designed'...

Title: 'Symantec Endpoint Protection (SEP) clients on 64-bit Operating System (OS) does not have the "Scan for Virus..." option in context menu'
http://service1.symantec.com/SUPPORT/ent-security....

sandra

Symantec, Senior Information Developer
Enterprise Security, Mobility, and Management - Endpoint Protection

Don't forget to mark your thread as 'solved' with the answer that best helps you!

SOLUTION
a.l.23's picture

im running windows pro 7 64bit on my comps.. not having the scan now feature is really aweful "design"

there are a couple of other threads where people are going crazy about this:

https://www-secure.symantec.com/connect/idea/context-menu-entry-scan-viruses-64-bit-platform

https://www-secure.symantec.com/connect/forums/sep-not-providing-option-scan-viruses-right-click-any-drive-or-directory

some guy mentioned a "project amber" to fix this. why can't there just be a regular fix sent out to patch the software to fix this.

sometimes you dont want to scan an individual file as it suggest in the article you posted, if and only if you make sure its auto scan is enabled on accesing that individual file in the in anitvirus and  antispyware protection in configure settings>file system autoprotect tab>advanced button

what if you need to scan a folder full of files on that say a USB drive for example or an archive file such as .zip or .rar which contain multiple files there is no way of knowing that the autoscan works on those file types.

on another note how do I integrate SEP with other programs that have virus scan options on them. For example WinRar and various download accelerators and other programs give you an option to use your virus scanner to scan a particular file in order to integrate you have to provide the location of the proper .exe file to do so. I have provided a screenshot of what i mean from WinRar. Which file and in which directory would i find it inorder to use these features to better secure my computer.

winrar virus scanner example.jpg
Greg Brunelle's picture

SEP Client is Version 11.0.6. Thank you for the quick response. Anyone know why this is disabled by design?

sandra.g's picture

You're welcome!  I had just been browsing the KB for something else recently, had seen that article, so was able to recall it quickly. :)

sandra

Symantec, Senior Information Developer
Enterprise Security, Mobility, and Management - Endpoint Protection

Don't forget to mark your thread as 'solved' with the answer that best helps you!

PrimeInc's picture

I believe because it's a 32 BIT explorer enhancement which has issues with 64BIT explorer.exe.

This explains how to run the 32 BIT explorer;
http://extended64.com/blogs/bhpaddock/archive/2005...

And at the bottom of this it explains how to add the Scan option using the 32BIT explorer;
https://www-secure.symantec.com/connect/forums/sca...

Of course, none of this would be a "supported" config.