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  • 1.  Endless reboots after trying to capture user profiles

    Posted Mar 19, 2007 03:37 PM
    Many thanks for the help with my other issues.

    I'm running GSS 2.0, when I try to run a capture on a user migration, the target PC goes into endless reboots. It gets to the initial XP GUI, then reboots before a login box appears. It bluescreens with an error stating the Windows login process has halted with errors of 0x0000005 and c000021a.

    I have to boot to safe mode and do a system restore to get back into Windows.

    Client is a Dell GX260 running XP sp2. It also bombs on a GX520.


  • 2.  RE: Endless reboots after trying to capture user profiles

    Posted Mar 19, 2007 04:14 PM
    If I do the system restore and the gather profiles task is still running, it WILL grab the user profile info! I'd really like to do this without the safe mode/system restore step.


  • 3.  RE: Endless reboots after trying to capture user profiles

    Posted Mar 19, 2007 04:51 PM
    If I attempt to restore the gathered user profiles, the same bluescreen occurs after rebooting. I restore again just as above, THEN it boots into Windows and accepts the migrated profiles.

    Bizarre.


  • 4.  RE: Endless reboots after trying to capture user profiles

    Posted Mar 20, 2007 05:08 PM
    Hi Ron

    This is unusual. Searching the internet for this error combination I see there may be many possible causes. I'd like to attempt to reproduce and understand the issue here. To do that I'll need more information about your hardware configuration and software patch level.

    Can you tell me if you are running all recent windows updates? Microsoft have previously released patches to address similar symptoms.

    I've been unable to locate detailed specs for the GX260 & GX520. Can you provide processor and NIC details for your particular machines? And if possible a link to detailed specs for the particular dell builds you have?

    Also, can you recheck and confirm the error codes you provided earlier, and supply the complete text for that screen if possible. I'll take a look as soon as possible.

    Thanks,
    Xan

    Message was edited by:
    Xan Todd


  • 5.  RE: Endless reboots after trying to capture user profiles

    Posted Mar 26, 2007 04:46 PM
    ))Can you tell me if you are running all recent windows updates? Microsoft have previously released patches to address similar symptoms.

    Systems are fully patched to the latest.

    ))I've been unable to locate detailed specs for the GX260 & GX520. Can you provide processor and NIC details for your particular machines? And if possible a link to detailed specs for the particular dell builds you have?

    Sorry for the length, but I'm posting complete Belarc Advisor outputs for both with all the info you could ever need (I hope). Posted at the end.

    ))Also, can you recheck and confirm the error codes you provided earlier, and supply the complete text for that screen if possible. I'll take a look as soon as possible.

    I have confirmed the codes.

    GX260:
    Computer Profile Summary
    Computer Name: Gdcck21 (in MFC)
    Profile Date: Monday, March 26, 2007 3:24:02 PM
    Advisor Version: 7.2k
    Windows Logon: rne30071


    Click here for Belarc's System Management products, for large and small companies.

    Operating System System Model
    Windows XP Professional Service Pack 2 (build 2600) Dell Computer Corporation OptiPlex GX260
    System Service Tag: GDCCK21 (support for this PC)
    Chassis Serial Number: GDCCK21
    Enclosure Type: Space-saving
    Processor a Main Circuit Board b
    2.40 gigahertz Intel Pentium 4
    8 kilobyte primary memory cache
    512 kilobyte secondary memory cache Board: Dell Computer Corp. 00T606
    Serial Number: ..CN6986131T18F7.
    Bus Clock: 533 megahertz
    BIOS: Dell Computer Corporation A03 09/24/2002
    Drives Memory Modules c,d
    40.02 Gigabytes Usable Hard Drive Capacity
    33.81 Gigabytes Hard Drive Free Space

    SAMSUNG CD-ROM SN-124
    3.5" format removeable media [Floppy drive]

    IC35L040AVVA07-0 [Hard drive] (40.02 GB) -- drive 0, s/n VNC204A2J4414A, rev VA2OA51A, SMART Status: Healthy
    USB DISK 2.0 USB Device (57 MB) -- drive 1 512 Megabytes Installed Memory

    Slot 'DIMM_A' has 512 MB
    Slot 'DIMM_B' is Empty
    Local Drive Volumes

    c: (NTFS on drive 0) 40.02 GB 33.81 GB free

    Network Drives

    mounted by rne30071 at 3/26/2007 3:22:29 PM


    Users (mouse over user name for details) Printers
    local user accounts last logon
    Benny 10/19/2006 8:50:49 AM (admin)
    mckeeuser 10/13/2004 11:38:37 AM
    local system accounts
    ASPNET never
    disabledguest never
    HelpAssistant never
    SUPPORT_388945a0 never
    MFC domain logons
    dtuser 3/15/2007 6:10:37 AM
    McKeeUser 3/15/2007 12:46:12 PM
    rne30071 3/26/2007 3:21:26 PM (admin)


    Marks a disabled account; Marks a locked account Canon iR5000-6000 PCL6 on \\arps1.mfc.corp.mckee.com\AR_PL3_IS_Copier
    Gestetner DSc38 RPCS on \\arps1.mfc.corp.mckee.com\AR_PL3_IS_Color
    Microsoft Office Document Image Writer Driver on Microsoft Document Imaging Writer Port:
    Microsoft XPS Document Writer on XPSPort:

    Controllers Display
    Standard floppy disk controller
    Intel(R) 82801DB Ultra ATA Storage Controller - 24CB
    Primary IDE Channel [Controller]
    Secondary IDE Channel [Controller] Radeon 7500 [Display adapter]
    Default Monitor
    Bus Adapters Multimedia
    Intel(R) 82801DB/DBM USB 2.0 Enhanced Host Controller - 24CD
    Intel(R) 82801DB/DBM USB Universal Host Controller - 24C2
    Intel(R) 82801DB/DBM USB Universal Host Controller - 24C4
    Intel(R) 82801DB/DBM USB Universal Host Controller - 24C7 SoundMAX Integrated Digital Audio
    Communications Other Devices

    Intel(R) PRO/1000 MT Network Connection
    primary Auto IP Address: 10.30.55.22 / 16
    Gateway: 10.30.1.5
    Dhcp Server: 10.30.15.12
    Physical Address: 00:08:74:D5:6B:32

    Networking Dns Servers: 10.30.15.1
    10.30.15.2
    10.30.5.5
    HID-compliant consumer control device
    HID-compliant device
    USB Human Interface Device (2x)
    HID Keyboard Device
    HID-compliant mouse
    USB Composite Device
    USB Mass Storage Device
    USB Root Hub (4x)
    Virus Protection [Back to Top]
    McAfee VirusScan Enterprise Version 8.5.0.781
    Realtime File Scanning On

    Missing Microsoft Security Hotfixes [Back to Top]
    These required security hotfixes (using the 03/13/2007 Microsoft Security Bulletin Summary) were not found installed. Note: CIS benchmarks require that Critical and Important severity security hotfixes must be installed.
    Q918118 - Important (details...)
    Q920813 - Important (details...)
    Q924667 - Important (details...)
    Q926436 - Important (details...)
    Q927779 - Critical (details...)
    Q927802 - Important (details...)
    Q928090 - Critical (details...)
    Q928255 - Important (details...)
    Q928843 - Critical (details...)
    Q929057 - Important (details...)
    Q929064 - Important (details...)
    Q929969 - Critical (details...)

    Installed Microsoft Hotfixes [Back to Top]
    .NET Framework 2.0
    KB917283 on 10/25/2006 (details...)
    KB922770 on 10/22/2006 (details...)
    .NETFramework
    1.1
    S867460 on 10/21/2006 (details...)
    M886903 on 10/22/2006 (details...)
    Internet Explorer
    SP2 (SP2)
    Microsoft .NET Framework 2.0
    KB917283 on 10/25/2006 (details...)
    KB922770 on 10/25/2006 (details...)
    MSXML4SP2
    Q827429 on 10/21/2006 (details...)
    Q927978 on 11/22/2006 (details...)
    Office Outlook 2003
    KB887616[SP] on 10/21/2006 (details...)
    KB913807 on 11/22/2006 (details...)
    KB914455 on 10/25/2006 (details...)
    KB923097 on 10/21/2006 (details...)
    KB923272 on 10/21/2006 (details...)
    KB924085 on 2/9/2007 (details...)
    KB924424 on 10/21/2006 (details...)
    KB925534 on 2/9/2007 (details...)
    Office Standard Edition 2003
    KB887616[SP] on 10/21/2006 (details...)
    KB907417 on 10/21/2006 (details...)
    KB913807 on 11/22/2006 (details...)
    KB914455 on 10/25/2006 (details...)
    KB923091 on 10/21/2006 (details...)
    KB923094 on 10/21/2006 (details...)
    KB923097 on 10/21/2006 (details...)
    KB923272 on 10/21/2006 (details...)
    KB924085 on 2/9/2007 (details...)
    KB924424 on 10/21/2006 (details...)
    KB925257 on 2/9/2007 (details...)
    KB925534 on 2/9/2007 (details...)
    Windows Media Player 6.4
    KB925398_WMP64 (details...)
    SP0
    KB925398_WMP64 on 2/9/2007 (details...)
    Windows Media Player 9
    KB917734_WMP9 (details...)
    SP0
    KB917734_WMP9 on 10/21/2006 (details...)
    Windows Media Player
    SP0
    KB911564 on 10/21/2006 (details...)
    Windows XP
    KB923689 (details...)
    SP0
    KB923689 on 2/9/2007 (details...)
    SP10
    MSCOMPPACKV1 on 2/10/2007 (Microsoft Compression Client Pack 1.0 for Windows XP)
    SP2
    KB811113[SP] on 10/20/2004 (details...)
    SP3
    KB873339 on 10/21/2006 (details...)
    KB885835 on 10/21/2006 (details...)
    KB885836 on 10/21/2006 (details...)
    KB885884 on 10/21/2006 (details...)
    KB886185 on 10/21/2006 (details...)
    KB887472 on 10/21/2006 (details...)
    KB888302 on 10/21/2006 (details...)
    KB890046 on 10/21/2006 (details...)
    KB890859 on 10/21/2006 (details...)
    KB891781 on 10/21/2006 (details...)
    KB893756 on 10/21/2006 (details...)
    KB893803V2 on 10/20/2006 (details...)
    KB894391 on 10/21/2006 (details...)
    KB896358 on 10/21/2006 (details...)
    KB896422 on 10/21/2006 (details...)
    KB896423 on 10/21/2006 (details...)
    KB896424 on 10/21/2006 (details...)
    KB896428 on 10/21/2006 (details...)
    KB898461 on 10/20/2006 (details...)
    KB899587 on 10/21/2006 (details...)
    KB899589 on 10/21/2006 (details...)
    Windows XP
    SP3 (continued)
    KB899591 on 10/21/2006 (details...)
    KB900485 on 10/21/2006 (details...)
    KB900725 on 10/21/2006 (details...)
    KB901017 on 10/21/2006 (details...)
    KB901214 on 10/21/2006 (details...)
    KB902400 on 10/21/2006 (details...)
    KB904706 on 10/21/2006 (details...)
    KB904942 on 10/21/2006 (details...)
    KB905414 on 10/21/2006 (details...)
    KB905749 on 10/21/2006 (details...)
    KB908519 on 10/21/2006 (details...)
    KB908521 on 10/21/2006 (details...)
    KB908531 on 10/21/2006 (details...)
    KB910437 on 10/21/2006 (details...)
    KB911280 on 10/25/2006 (details...)
    KB911562 on 10/21/2006 (details...)
    KB911567 on 10/21/2006 (details...)
    KB911927 on 10/21/2006 (details...)
    KB912812 on 10/21/2006 (details...)
    KB912919 on 10/21/2006 (details...)
    KB913446 on 10/21/2006 (details...)
    KB913580 on 10/25/2006 (details...)
    KB914388 on 10/25/2006 (details...)
    KB914389 on 10/21/2006 (details...)
    KB915865 on 11/8/2006 (details...)
    KB916595 on 10/21/2006 (details...)
    KB917344 on 10/21/2006 (details...)
    KB917422 on 10/21/2006 (details...)
    KB917953 on 10/25/2006 (details...)
    KB918439 on 10/21/2006 (details...)
    KB918899 on 10/21/2006 (details...)
    KB919007 on 10/21/2006 (details...)
    KB920213 on 11/22/2006 (details...)
    KB920214 on 10/21/2006 (details...)
    KB920342 on 10/28/2006 (details...)
    KB920670 on 10/21/2006 (details...)
    KB920683 on 10/21/2006 (details...)
    KB920685 on 10/21/2006 (details...)
    KB920872 on 10/21/2006 (details...)
    KB921398 on 10/21/2006 (details...)
    KB921883 on 10/21/2006 (details...)
    KB922582 on 10/21/2006 (details...)
    KB922616 on 10/21/2006 (details...)
    KB922819 on 10/21/2006 (details...)
    KB923191 on 10/21/2006 (details...)
    KB923414 on 10/21/2006 (details...)
    KB923694 on 2/9/2007 (details...)
    KB923980 on 11/22/2006 (details...)
    KB924191 on 10/21/2006 (details...)
    KB924270 on 11/22/2006 (details...)
    KB924496 on 10/21/2006 (details...)
    KB925486 on 10/21/2006 (details...)
    KB925876 on 2/10/2007 (details...)
    KB926239 on 2/10/2007 (details...)
    KB926255 on 2/9/2007 (details...)
    KB928388 on 2/10/2007 (details...)
    KB929120 on 2/10/2007 (details...)
    Windows
    SP1
    IDNMITIGATIONAPIS on 11/8/2006 (Microsoft Internationalized Domain Names Mitigation APIs)
    NLSDOWNLEVELMAPPING on 11/8/2006 (Microsoft National Language Support Downlevel APIs)
    XML Paper Specification Shared Components Pack 1.0
    XPSEPSC (XML Paper Specification Shared Components Pack 1.0)




    GX520:
    Operating System System Model
    Windows XP Professional Service Pack 2 (build 2600) Dell Inc. OptiPlex GX520
    System Service Tag: 481QKB1 (support for this PC)
    Chassis Serial Number: 481QKB1
    Enclosure Type: Space-saving
    Processor a Main Circuit Board b
    2.80 gigahertz Intel Celeron
    16 kilobyte primary memory cache
    256 kilobyte secondary memory cache Board: Dell Inc. 0XG309
    Serial Number: ..CN6986165B0B17.
    Bus Clock: 533 megahertz
    BIOS: Dell Inc. A07 03/31/2006
    Drives Memory Modules c,d
    79.95 Gigabytes Usable Hard Drive Capacity
    74.01 Gigabytes Hard Drive Free Space

    HL-DT-ST CD-ROM GCR-8240N

    HDS728080PLA380 [Hard drive] (80.00 GB) -- drive 0 1016 Megabytes Installed Memory

    Slot 'DIMM_1' has 1024 MB (serial number 5D416811)
    Slot 'DIMM_3' is Empty
    Local Drive Volumes

    c: (NTFS on drive 0) 79.95 GB 74.01 GB free

    Network Drives
    None detected
    Users (mouse over user name for details) Printers
    local user accounts last logon
    Administrator 3/20/2007 10:00:00 AM (admin)
    local system accounts
    Guest never
    HelpAssistant never
    mckeeuser 5/10/2006 2:41:29 PM (admin)
    SUPPORT_388945a0 never
    MFC domain logons
    dtuser 3/19/2007 3:49:21 PM
    McKeeUser 5/17/2006 7:53:16 AM
    rew32178 2/5/2007 1:31:38 PM
    rne30071 3/13/2007 7:21:24 AM


    Marks a disabled account; Marks a locked account
    Microsoft Office Document Image Writer Driver on Microsoft Document Imaging Writer Port:

    Controllers Display
    Intel(R) 82801GB Serial ATA Storage Controllers - 27C0
    Intel(R) 82801GB Ultra ATA Storage Controllers - 27DF
    Primary IDE Channel [Controller] (2x) Intel(R) 82945G Express Chipset Family [Display adapter] (2x)
    Default Monitor (3x)
    Bus Adapters Multimedia
    Intel(R) 82801GB USB Universal Host Controller - 27C8
    Intel(R) 82801GB USB Universal Host Controller - 27C9
    Intel(R) 82801GB USB Universal Host Controller - 27CA
    Intel(R) 82801GB USB Universal Host Controller - 27CB
    Intel(R) 82801GB USB2 Enhanced Host Controller - 27CC SoundMAX Integrated Digital Audio
    Communications Other Devices

    Broadcom NetXtreme 57xx Gigabit Controller
    primary Auto IP Address: 10.30.55.29 / 16
    Gateway: 10.30.1.5
    Dhcp Server: 10.30.15.12
    Physical Address: 00:13:72:DA:04:DB

    Networking Dns Servers: 10.30.15.1
    10.30.15.2
    10.30.5.5
    HID-compliant consumer control device
    HID-compliant device
    USB Human Interface Device (2x)
    HID Keyboard Device
    HID-compliant mouse
    USB Composite Device
    USB Root Hub (5x)
    Virus Protection [Back to Top]
    McAfee VirusScan Enterprise Version 8.5.0.781
    Realtime File Scanning On

    Missing Microsoft Security Hotfixes [Back to Top]

    All required security hotfixes (using the 03/13/2007 Microsoft Security Bulletin Summary) have been installed.


    Installed Microsoft Hotfixes [Back to Top]
    Internet Explorer
    SP2 (SP2)
    Office Outlook 2003
    KB887616[SP] on 5/16/2006 (details...)
    KB914455 on 3/13/2007 (details...)
    KB919029 on 3/13/2007 (details...)
    KB920813 on 3/13/2007 (details...)
    KB923097 on 3/13/2007 (details...)
    KB924085 on 3/13/2007 (details...)
    KB924424 on 3/13/2007 (details...)
    KB925251 on 3/13/2007 (details...)
    KB929064 on 3/13/2007 (details...)
    Office Standard Edition 2003
    KB887616[SP] on 5/16/2006 (details...)
    KB907417 on 3/13/2007 (details...)
    KB914455 on 3/13/2007 (details...)
    KB919029 on 3/13/2007 (details...)
    KB920813 on 3/13/2007 (details...)
    KB923097 on 3/13/2007 (details...)
    KB924085 on 3/13/2007 (details...)
    KB924424 on 3/13/2007 (details...)
    KB925251 on 3/13/2007 (details...)
    KB929057 on 3/13/2007 (details...)
    KB929058 on 3/13/2007 (details...)
    KB929060 on 3/13/2007 (details...)
    KB929064 on 3/13/2007 (details...)
    Windows Media Player 6.4
    KB925398_WMP64 (details...)
    SP0
    KB925398_WMP64 on 3/13/2007 (details...)
    Windows Media Player 9
    KB917734_WMP9 (details...)
    SP0
    KB911565 on 5/16/2006 (details...)
    KB917734_WMP9 on 3/13/2007 (details...)
    Windows Media Player
    SP0
    KB911564 on 5/16/2006 (details...)
    Windows XP
    KB923689 (details...)
    SP0
    KB923689 on 3/13/2007 (details...)
    SP2
    KB811113[SP] on 5/10/2006 (details...)
    SP3
    KB873339 on 5/16/2006 (details...)
    KB885250 on 5/16/2006 (details...)
    KB885835 on 5/16/2006 (details...)
    KB885836 on 5/16/2006 (details...)
    KB886185 on 5/16/2006 (details...)
    KB887472 on 5/16/2006 (details...)
    KB887742 on 5/16/2006 (details...)
    KB887816 on 5/17/2006 (details...)
    KB888113 on 5/16/2006 (details...)
    KB888302 on 5/16/2006 (details...)
    KB890046 on 5/16/2006 (details...)
    KB890859 on 5/16/2006 (details...)
    KB891781 on 5/16/2006 (details...)
    KB893756 on 5/16/2006 (details...)
    KB893803V2 on 5/16/2006 (details...)
    KB894391 on 5/16/2006 (details...)
    KB896358 on 5/16/2006 (details...)
    KB896422 on 5/16/2006 (details...)
    Windows XP
    SP3 (continued)
    KB896423 on 5/16/2006 (details...)
    KB896424 on 5/16/2006 (details...)
    KB896428 on 5/16/2006 (details...)
    KB898461 on 5/16/2006 (details...)
    KB899587 on 5/16/2006 (details...)
    KB899589 on 5/16/2006 (details...)
    KB899591 on 5/16/2006 (details...)
    KB900485 on 5/16/2006 (details...)
    KB900725 on 5/16/2006 (details...)
    KB901017 on 5/16/2006 (details...)
    KB901214 on 5/16/2006 (details...)
    KB902400 on 5/16/2006 (details...)
    KB904706 on 5/16/2006 (details...)
    KB905414 on 5/16/2006 (details...)
    KB905749 on 5/16/2006 (details...)
    KB908519 on 5/16/2006 (details...)
    KB908531 on 5/16/2006 (details...)
    KB910437 on 5/16/2006 (details...)
    KB911280 on 3/13/2007 (details...)
    KB911562 on 5/16/2006 (details...)
    KB911567 on 5/16/2006 (details...)
    KB911927 on 5/16/2006 (details...)
    KB912812 on 5/16/2006 (details...)
    KB912919 on 5/16/2006 (details...)
    KB913446 on 5/16/2006 (details...)
    KB913580 on 5/16/2006 (details...)
    KB914388 on 3/13/2007 (details...)
    KB914389 on 3/13/2007 (details...)
    KB916281 on 3/13/2007 (details...)
    KB916595 on 3/13/2007 (details...)
    KB917344 on 3/13/2007 (details...)
    KB917422 on 3/13/2007 (details...)
    KB917953 on 3/13/2007 (details...)
    KB918118 on 3/13/2007 (details...)
    KB918439 on 3/13/2007 (details...)
    KB919007 on 3/13/2007 (details...)
    KB920213 on 3/13/2007 (details...)
    KB920670 on 3/13/2007 (details...)
    KB920683 on 3/13/2007 (details...)
    KB920685 on 3/13/2007 (details...)
    KB920872 on 3/13/2007 (details...)
    KB922582 on 3/13/2007 (details...)
    KB922819 on 3/13/2007 (details...)
    KB923191 on 3/13/2007 (details...)
    KB923414 on 3/13/2007 (details...)
    KB923694 on 3/13/2007 (details...)
    KB923980 on 3/13/2007 (details...)
    KB924191 on 3/13/2007 (details...)
    KB924270 on 3/13/2007 (details...)
    KB924667 on 3/13/2007 (details...)
    KB926255 on 3/13/2007 (details...)
    KB926436 on 3/13/2007 (details...)
    KB927779 on 3/13/2007 (details...)
    KB927802 on 3/13/2007 (details...)
    KB928090 on 3/13/2007 (details...)
    KB928255 on 3/13/2007 (details...)
    KB928843 on 3/13/2007 (details...)
    KB929969 on 3/13/2007 (details...)
    KB931836 on 3/13/2007 (details...)