Hi team .

Added Sep clients i can see in Client Console but i could not able to see the Endpoint status console the count showing same as old ..

Added sep clients are communing under Client console only.

How to bring up Endpoint status .Bec I have to show the count and report

This is the exple JPG

Have you install SEP client in system ?

You need to install sep client in system.

Push install Symantec Endpoint Protection 12.1 clients using Remote Push

my god im telling install and added in SEP and showing in the client location but not showing the endpoint status report

I mean installed in client and added to sepm and showing the sepm client console only .

pls refer below image

have you try to export computer status report

SEPM-->Monitors Tab-->Logs--Computer status logs

Exporting a log report in Symantec Endpoint Protection Manager in .csv format

http://www.symantec.com/docs/TECH179235

yes there I can able to see with Red mark logo

exp:

have you try to download webconsole ?

try to download SEPM console

When you have install above sep client ,Endpoint status showing only 24 hours status.

what is this switch user mode

where can find these Computer status logs hostnames.

how can i see these hostname in Endpoint status

When does the Symantec Endpoint Protection client switch to user mode?

You need to export computer status report and find manually sep client.

my main point is I want increace the count of endpoint status report .

How to do it.

my client are installed sep and updates are coming from sepm and those are shoing only client location

why these can not shoing in the endpoint status report

It will reflect 24 hours.

So best practices you can export computer status report

if I export than it will come to the endpoint stastu report

Yes all sep client status showing report.

my export will getting eerror right what will i have to do. and if i export it will come as CV file . do i need to upload

have you try to websonsole ?

Try to run java console or login SEPM console and export.Yes it will come for .csv format.

ya that is trying James . thanks for support.

one thing i have to understand I have 1000 server to install clients.

I am trying from install package deployment wizrd . but looks not installting to the client

If you don't mind please raised different thread for different proble.

You need to post sep_inst log.

Please verify all firewall ports are open.

Preparing Windows and Mac computers for remote deployment

Ports used for client software deployment with the Push Deployment Wizard

Push install Symantec Endpoint Protection 12.1 clients using Remote Push

See mithun articles

https://www-secure.symantec.com/connect/articles/overview-push-deployment-wizard-symantec-endpoint-protection-121

thanks.

hey i have export the sheet and saved .. what can i do next

in the cv report .

This 550 count not increasing . I am telling that one since morning.

i have added newly 20 machines there are I can able to see in client location but not here .

why and how to see and increase the count here

See the Image

Import to Excel and filter as needed.
 

yes in CSV report.

When you have install sep client ?

It will take 24 hours for updating status.

Do this match what the computer status report shows? It won't take 24 hours, should show right away.

Comuter status showes 490 record but here showing 550 in endpoint status.

why 24 hours . but i can see in other console Client location added servers

Client location

It doesn't take 24 hours, don't get confused by misinformation.

Make sure to select both online/offline computers in the computer status report. Some may be offline

Ok baba.. See have you understand what i am telling ..

See I was added nearly 30 clients and these are the HOSTname or IP whatever suppose to be show in the report right.?

Ha those are not showing in the Endpoint status report.

30 clients are updating from same SEPM server why these clients not showing in the report.

how to genrate report and how to show to my manger these 30 clients are added in SEPM

CAN ANY ONE GIVE SOLUTION PLSSS

have you check 30 client in computer status report ?

NOT

that is why im asking for toubleshoot why those not showing in the report.

See I cann able to see the 30 client in  My Computer and Default group console

Without being able to see your settings and exactly what you're doing, this is going to be difficult

Did you attempt to do some filtering for a specific PC name??

can you pls share me the this console steps. actuly i had searc in client location console the i found

Monitors page >> Logs

Set your Log type to Computer Status

Click Advanced Settings and put in the PC name

Status reports are pulled from DB by PHP scripts, you can try two things here

1 ) Run management server configuration wizard ( coz that recyles db services)

2) Rebuild the index as per this document

http://www.symantec.com/business/support/index?page=content&id=TECH167284

see this exp - here showing the server hostname and but now showing in the main report

That is exactly what should show in the exported report. There may be some other issue then. I'd call support.

I did not get your point. here showing the hostnames but not showing in the report.

What can I do for showing these reports in the endpoint status report pls give me steps

What I'm telling you is these should show in the report so there is some other issue going on. I don't have access to your machine so I'm suggesting a call to support so they can remote in.

I already gave steps above on how to access and filter based on name.

can you take TEAM viewer I will share ID

Hi Good morning .Brian

does system reflect endpoint status report ?

No james. Brain is telling there is sometihng issue .

Can some pls look at that i will share my team veiwer ID :  142 283 343

You need to contact symantec support team

QuickStart Guide - Create and Manage Support Cases in SymWISE

http://www.symantec.com/docs/HOWTO31132

How to update a support case and upload diagnostic files with MySupport

http://www.symantec.com/docs/TECH71023

OR

Regional Support Telephone Numbers:

United States: https://support.broadcom.com (407-357-7600 from outside the United States)

Australia: 1300 365510 (+61 2 8220 7111 from outside Australia)

United Kingdom: +44 (0) 870 606 6000

Additional contact numbers: http://www.symantec.com/business/support/contact_techsupp_static.jsp

See james. I dont have chances to connect support team . That I know bec we have bulk licence keys that managment will not display. I hope if some one look at the machine this will not take more than 15m.

If you can pls take control. Or pls share me the this kind of related docs.

If u call support, they will take control and look. Rather posing this on forum, talk to the Support Team.

Every customer has a support contract. Your management not giving you access if a different issue.

Sorry but I'm not doing this remotely for security reasons. Support is your best option.

I agree with Brian

Is it necessary to leave a comment just to agree with me?

Is it necessary to leave a comment just to ask this?

Oh, C'mon.. 

Incorrect. You're answer should've been no it was unnecessary.

Send me a PM to if you want to take it further. I'm not hijacking this thread any further.

Cheers

Brian

I am wondering . All are showing the count in updates but orall graph showing yellow as indicate offline server .

what is the issue.

solution not clear

Currently how much client showing offline ?

Please share the screen shot as per count

now showing the graph ok. but some times showing yellow but count is 2 only offline servers .

today 3 to 4 time same sttus showed . why this coming like this

That is not a caused may be yesterday maximum client are offline so SEPM graph showing offline.

no way.. how is possible thes clients differnet data center loacation . pune and banglur and hyderabad.

all will never down like this.. I am telling you the this is happen 3 to 4 time morning once time showing yellow and one time showing green.

Do you have multiple domains in sepm?

Admin>Domains...

2 domains but we are using one domain, single domain.

ok, Now go to admin>domains... choose the 2nd domain.. You will see adminster domain.. Click yes.. 

then go to the home tab and check the status.. 

i have check the domains we have only one domain