Endpoint 11.x GUI Fails to Launch
I turned on debugging and turned up the verbosity and found this in the log:
12/14 19:37:27 [1956:3452] Found EXPLORER.EXE pid=2500
12/14 19:37:27 [1956:3452] SmcGui mode 1
12/14 19:37:27 [1956:3452] GUI Process has died with error code 997
Can I have an explanation on what 'error code 997' resembles?
All prior output looks normal. As soon as the services are started, smcgui.exe keeps trying to start. My cursor indicates a pointer and hour glass figure every second, then goes back to a curor, and so forth. Every ten seconds or so, smcgui.exe tries to start but cannot. SymCorpUI.exe fails to launch with a failed to initialize properly error (0xc0000034). All services are indeed functioning. For instance, I can kill a process and trigger the tamper protection service. The issue is that I cannot modify the settings of these services without access to the GUI.
Specifications: Windows XP Service Pack 3 (x86)
Symantic Endpoint 11.0.3001.2224
I have researched quite extensively and found absolutely no literature on solving this issue. I could potentially solve this if I at least had an explanation on error codes easily available. If anyone can point me to an explanation on error codes or propose a solution, that would be much appreciated.
Comments
Turn OFF the "Data Execution Prevention" (DEP) helps....
cheeeers ... :)
Thanks for the reply.
Unfortunately, this did not solve the problem. I edited the boot.ini and set /noexecute to alwaysoff. It would probably be a more secure choice to have it optin or optout and add Symantec accordingly. I will leave it as such for now just to eliminate it as a possible preventative.
The DEP dialog is all grayed out and my boot.ini is still intact after reboot. The same error appears upon running the GUI. Any other suggestions?
get a mini dump for the process SmcGui... that should tell us what exactly is wrong with the same
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