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Endpoint 12.1.2 client local installation error on Windows Server 2012

Created: 18 Feb 2013 • Updated: 20 Feb 2013 | 11 comments
This issue has been solved. See solution.

Hi, I'm trying to install SEP 12.1.2 unmanaged client on a fresh installation of Windows Server 2012. I cannot complete setup, I receive a generic 1033 error on eventlog that isn't useful for troubleshooting. I used also SymHelp and it says that Operating system meets the requirements for the installation.

- Win2012 is a fresh install with all updates and drivers

- Symantec Endpoint 12.1.2 is also a fresh install

- UAC is disabled

- Windows Firewall is disabled

These are the last lines of SEP_LOG, it seems there's a problem with the validation of the SEP_fileset.xml file:

 

[...]

Property(C): VALIDATEFILESETNAME = C:\Users\ADMINI~1\AppData\Local\Temp\2\SEP_fileset.xml
=== Logging stopped: 2/18/2013 12:19:32 ===
MSI (c) (08:10) [12:19:32:837]: Note: 1: 1708
MSI (c) (08:10) [12:19:32:837]: Product: Symantec Endpoint Protection Client -- Installation operation failed.

MSI (c) (08:10) [12:19:32:837]: Windows Installer installed the product. Product Name: Symantec Endpoint Protection Client. Product Version: 12.1.2015.2015. Product Language: 1033. Manufacturer: Symantec Corporation. Installation success or error status: 1602.

MSI (c) (08:10) [12:19:32:853]: Grabbed execution mutex.
MSI (c) (08:10) [12:19:32:853]: Cleaning up uninstalled install packages, if any exist
MSI (c) (08:10) [12:19:32:853]: MainEngineThread is returning 1602
=== Verbose logging stopped: 2/18/2013 12:19:32 ===

 

Comments 11 CommentsJump to latest comment

Ashish-Sharma's picture

HI,

Try to disabled UAC and windows firewall

Open the setup file and try to install liveupdate first and then the sep install

2) If, that does not help, follow the Steps below:

In the registry,

Find

HKEY_USERS\.DEFAULT\Software\Microsoft\Windows\CurrentVersion\Explorer\User Shell Folders\AppData
value=%APPDATA%

and change it to

HKEY_USERS\.DEFAULT\Software\Microsoft\Windows\CurrentVersion\Explorer\User Shell Folders\AppData
value=%USERPROFILE%\AppData\Roaming

Install SEP client again.

 

If above registry value is not as written, please make the changes and after changes, reboot the machine and reinstall client.

http://www.symantec.com/business/support/index?page=content&id=TECH96559

 

3) Also Try the Article below,

See - SEP client installation is rolling back with MSI error 1060

 

Thanks In Advance

Ashish Sharma

 

 

SebastianZ's picture

Check as per following documentation:

The Symantec Endpoint Protection client will not deploy through the network to a Windows Vista, 7, or Server 2008 system

http://www.symantec.com/business/support/index?page=content&id=TECH165133

 

Reference: Steps to prepare computers to install Symantec Endpoint Protection 12.1 client

http://www.symantec.com/docs/TECH163112

Mithun Sanghavi's picture

Hello,

Upon checking the logs, we see the below errors:

IDCCA: SETI::CUploadFile::logout200 OK
CustomAction checkFileSetInteractive returned actual error code 1602 (note this may not be 100% accurate if translation happened inside sandbox)
Action ended 12:19:30: checkFileSetInteractive. Return value 2.
MSI (c) (08:10) [12:19:30:009]: Doing action: SetupInterrupted

 

Property(C): VALIDATEFILESETNAME = C:\Users\ADMINI~1\AppData\Local\Temp\2\SEP_fileset.xml
=== Logging stopped: 2/18/2013  12:19:32 ===
MSI (c) (08:10) [12:19:32:837]: Note: 1: 1708 
MSI (c) (08:10) [12:19:32:837]: Product: Symantec Endpoint Protection Client -- Installation operation failed.

MSI (c) (08:10) [12:19:32:837]: Windows Installer installed the product. Product Name: Symantec Endpoint Protection Client. Product Version: 12.1.2015.2015. Product Language: 1033. Manufacturer: Symantec Corporation. Installation success or error status: 1602.

In other words, 1602 means User cancelled installation.

http://msdn.microsoft.com/en-us/library/windows/desktop/ms681381(v=vs.85).aspx

I would suggest you to try working on the steps below:

  • Create a folder at the root of the local drive and name it TEMP.
  • Click Start, right-click My Computer, and then click Properties.
  • In the System Properties dialog box, click the Advanced tab.
  • Click Environment Variables.
  • Repeat the following steps for both the TEMP and the TMP User variables:
    1. In the User variables list, select the TEMP variable, and then click Edit.
    2. In the Variable value box, type %drive%\TEMP, and then click OK

      Note %drive% is the local drive where you created the folder in step 1.

    3. Repeat steps a and b for the TMP variable, if it exists.
  • Repeat the following steps for both the TEMP and the TMP System variables:
    1. In the System variables list, select the TEMP variable, and then click Edit.
    2. In the Variable value box, type %drive%\TEMP, and then click OK.

      Note %drive% is the local drive where you created the folder in step 1.

    3. Repeat steps a and b for the TMP variable, if it exists.
  • Click OK two times to close the System Properties dialog box.
  • Click Start, click Run, type cmd in the Open box, and then click OK.
  • At the command prompt, type the following command to verify that the TEMP and the TMP environment values are equal to%drive%\TEMP:
    set t

    Note %drive% is the local drive where you created the folder in step 1.

Ref. http://support.microsoft.com/kb/889541

Hope that helps!!

Mithun Sanghavi
Senior Consultant
MIM | MCSA | MCTS | STS | SSE | SSE+ | ITIL v3

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dialinfo's picture

@ A@shish:

As I mentioned in my first post, I've already:

disabled UAC

disabled Windows Firewall

then:

- i've installed liveupdate successfully, but this doesn't help me with SEP client installation problem

- I've followed the link that talks about MSXML, I re-registered dll's, installed MSXML 6.0 sp1, with no luck

 

@Brian81

The full log is already posted in my first post

 

@SebastianZ

I'm trying to do a local installation, not a remote, I've already used "symhelp" for best practise and it says that is all ok for a local installation

 

@Mithun Sanghavi

I've tried to change TEMP location but this doesn't help, the error is the same:

Property(C): VALIDATEFILESETNAME = C:\Temp\SEP_fileset.xml
=== Logging stopped: 2/18/2013 15:30:12 ===
MSI (c) (6C:AC) [15:30:12:377]: Note: 1: 1708
MSI (c) (6C:AC) [15:30:12:377]: Product: Symantec Endpoint Protection Client -- Installation operation failed.

MSI (c) (6C:AC) [15:30:12:377]: Windows Installer installed the product. Product Name: Symantec Endpoint Protection Client. Product Version: 12.1.2015.2015. Product Language: 1033. Manufacturer: Symantec Corporation. Installation success or error status: 1602.

MSI (c) (6C:AC) [15:30:12:393]: Grabbed execution mutex.
MSI (c) (6C:AC) [15:30:12:393]: Cleaning up uninstalled install packages, if any exist
MSI (c) (6C:AC) [15:30:12:393]: MainEngineThread is returning 1602
=== Verbose logging stopped: 2/18/2013 15:30:12 ===

 

edit:

I attach a screenshot of symhelp

 

symhelp.jpg
Ashish-Sharma's picture

Hi,

Do you have try to change registry value ?

 

Symantec Endpoint Protection (SEP) client installation is rolling back with MSI error 1060

 

Article:TECH134286 | Created: 2010-01-25 | Updated: 2011-08-19 | Article URL http://www.symantec.com/docs/TECH134286

 

Thanks In Advance

Ashish Sharma

 

 

dialinfo's picture

the registry key is yet 

HKEY_USERS\.DEFAULT\Software\Microsoft\Windows\CurrentVersion\Explorer\User Shell Folders\AppData
value=%USERPROFILE%\AppData\Roaming

 

I've already tried the solution in your last link as I already said... is the same link you posted in your first answer...

 

Rafeeq's picture

hi Marco,

 

right click on the setup.exe, select properties, do you see a tab called UNBLOCK? if yes select that tab and run it as admin.

 

Ashish-Sharma's picture

Hi,

Check this thread may be help

https://www-secure.symantec.com/connect/forums/always-failed-installing-sep-manually-or-remote-push

If you don't received solution create support case

How to create a new case in MySymantec (formerly MySupport)

 

 

Article:TECH58873  |  Created: 2009-01-26  |  Updated: 2012-08-08  |  Article URL http://www.symantec.com/docs/TECH58873

Regional Support Telephone Numbers:

United States: 800-342-0652 (407-357-7600 from outside the United States)

Australia: 1300 365510 (+61 2 8220 7111 from outside Australia)

United Kingdom: +44 (0) 870 606 6000

Additional contact numbers: http://www.symantec.com/business/support/contact_techsupp_static.jsp

 

Thanks In Advance

Ashish Sharma

 

 

dialinfo's picture

After several tests I've found a workaround/solution:

- Install Symantec endpoint manager

- Export an unmanaged client installation with server settings

- Install the package

- Remove Symantec endpoint manager

 

I still didn't understand why installing only an unmanaged client without installing the whole manager, doesn't work even if it is supported

anyway the solution above works

cheers

Marco

SOLUTION