HI,

Try to disabled UAC and windows firewall

Open the setup file and try to install liveupdate first and then the sep install

2) If, that does not help, follow the Steps below:

In the registry,

Find

HKEY_USERS\.DEFAULT\Software\Microsoft\Windows\CurrentVersion\Explorer\User Shell Folders\AppData
value=%APPDATA%

and change it to

HKEY_USERS\.DEFAULT\Software\Microsoft\Windows\CurrentVersion\Explorer\User Shell Folders\AppData
value=%USERPROFILE%\AppData\Roaming

Install SEP client again.

If above registry value is not as written, please make the changes and after changes, reboot the machine and reinstall client.

http://www.symantec.com/business/support/index?page=content&id=TECH96559

3) Also Try the Article below,

See - SEP client installation is rolling back with MSI error 1060

Post the full sep_inst.log please

Check as per following documentation:

The Symantec Endpoint Protection client will not deploy through the network to a Windows Vista, 7, or Server 2008 system

http://www.symantec.com/business/support/index?page=content&id=TECH165133

Reference: Steps to prepare computers to install Symantec Endpoint Protection 12.1 client

http://www.symantec.com/docs/TECH163112

Hello,

Upon checking the logs, we see the below errors:

IDCCA: SETI::CUploadFile::logout200 OK
CustomAction checkFileSetInteractive returned actual error code 1602 (note this may not be 100% accurate if translation happened inside sandbox)
Action ended 12:19:30: checkFileSetInteractive. Return value 2.
MSI (c) (08:10) [12:19:30:009]: Doing action: SetupInterrupted

Property(C): VALIDATEFILESETNAME = C:\Users\ADMINI~1\AppData\Local\Temp\2\SEP_fileset.xml
=== Logging stopped: 2/18/2013  12:19:32 ===
MSI (c) (08:10) [12:19:32:837]: Note: 1: 1708 
MSI (c) (08:10) [12:19:32:837]: Product: Symantec Endpoint Protection Client -- Installation operation failed.

MSI (c) (08:10) [12:19:32:837]: Windows Installer installed the product. Product Name: Symantec Endpoint Protection Client. Product Version: 12.1.2015.2015. Product Language: 1033. Manufacturer: Symantec Corporation. Installation success or error status: 1602.

In other words, 1602 means User cancelled installation.

http://msdn.microsoft.com/en-us/library/windows/desktop/ms681381(v=vs.85).aspx

I would suggest you to try working on the steps below:

• Create a folder at the root of the local drive and name it TEMP.
• Click Start, right-click My Computer, and then click Properties.
• In the System Properties dialog box, click the Advanced tab.
• Click Environment Variables.
• Repeat the following steps for both the TEMP and the TMP User variables:
  1. In the User variables list, select the TEMP variable, and then click Edit.
  2. In the Variable value box, type %drive%\TEMP, and then click OK. 

     Note %drive% is the local drive where you created the folder in step 1.

  3. Repeat steps a and b for the TMP variable, if it exists.
• Repeat the following steps for both the TEMP and the TMP System variables:
  1. In the System variables list, select the TEMP variable, and then click Edit.
  2. In the Variable value box, type %drive%\TEMP, and then click OK.

     Note %drive% is the local drive where you created the folder in step 1.

  3. Repeat steps a and b for the TMP variable, if it exists.
• Click OK two times to close the System Properties dialog box.
• Click Start, click Run, type cmd in the Open box, and then click OK.
• At the command prompt, type the following command to verify that the TEMP and the TMP environment values are equal to%drive%\TEMP:
  
  set t

  Note %drive% is the local drive where you created the folder in step 1.

Ref. http://support.microsoft.com/kb/889541

Hope that helps!!

@ A@shish:

As I mentioned in my first post, I've already:

disabled UAC

disabled Windows Firewall

then:

- i've installed liveupdate successfully, but this doesn't help me with SEP client installation problem

- I've followed the link that talks about MSXML, I re-registered dll's, installed MSXML 6.0 sp1, with no luck

@Brian81

The full log is already posted in my first post

@SebastianZ

I'm trying to do a local installation, not a remote, I've already used "symhelp" for best practise and it says that is all ok for a local installation

@Mithun Sanghavi

I've tried to change TEMP location but this doesn't help, the error is the same:

Property(C): VALIDATEFILESETNAME = C:\Temp\SEP_fileset.xml
=== Logging stopped: 2/18/2013 15:30:12 ===
MSI (c) (6C:AC) [15:30:12:377]: Note: 1: 1708
MSI (c) (6C:AC) [15:30:12:377]: Product: Symantec Endpoint Protection Client -- Installation operation failed.

MSI (c) (6C:AC) [15:30:12:377]: Windows Installer installed the product. Product Name: Symantec Endpoint Protection Client. Product Version: 12.1.2015.2015. Product Language: 1033. Manufacturer: Symantec Corporation. Installation success or error status: 1602.

MSI (c) (6C:AC) [15:30:12:393]: Grabbed execution mutex.
MSI (c) (6C:AC) [15:30:12:393]: Cleaning up uninstalled install packages, if any exist
MSI (c) (6C:AC) [15:30:12:393]: MainEngineThread is returning 1602
=== Verbose logging stopped: 2/18/2013 15:30:12 ===

edit:

I attach a screenshot of symhelp

Hi,

Do you have try to change registry value ?

Symantec Endpoint Protection (SEP) client installation is rolling back with MSI error 1060

the registry key is yet 

HKEY_USERS\.DEFAULT\Software\Microsoft\Windows\CurrentVersion\Explorer\User Shell Folders\AppData
value=%USERPROFILE%\AppData\Roaming

I've already tried the solution in your last link as I already said... is the same link you posted in your first answer...

hi, anyone as another solution to try?

cheers

Marco

Hi,

Check this thread may be help

https://www-secure.symantec.com/connect/forums/always-failed-installing-sep-manually-or-remote-push

If you don't received solution create support case

How to create a new case in MySymantec (formerly MySupport)

Regional Support Telephone Numbers:

United States: 800-342-0652 (407-357-7600 from outside the United States)

Australia: 1300 365510 (+61 2 8220 7111 from outside Australia)

United Kingdom: +44 (0) 870 606 6000

Additional contact numbers: http://www.symantec.com/business/support/contact_techsupp_static.jsp