Endpoint Protection Small Business Edition

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  • 1.  Endpoint 2013 Small Business Edition - password reset

    Posted Dec 24, 2014 05:52 AM

    Hi - my first post so hope I'm in the right place.

    I have been trying to reset a forgotten password for the Protection Centre of SEP Small Business Edition 2013.

    I have looked at the forums and tried everything including passwordreset.bat and the option at the logon screen to have a new password emailed to the administrator account (which reports that it cannot send an email for a number of possible reasons)

    I am out of ideas and am hoping someone can help.

     

    Many Thanks

    Brice



  • 2.  RE: Endpoint 2013 Small Business Edition - password reset

    Posted Dec 24, 2014 05:55 AM

    See below articles if below articles does not help please contact to symantec support

    How to Reset Symantec Endpoint Protection Manager Console password in SEP 12.1

    https://www-secure.symantec.com/connect/articles/how-reset-symantec-endpoint-protection-manager-console-password-sep-121

    Phone numbers to contact Tech Support:-

    Regional Support Telephone Numbers:

    • United States: https://support.broadcom.com (407-357-7600 from outside the United States)
    • Australia: 1300 365510 (+61 2 8220 7111 from outside Australia)
    • United Kingdom: +44 (0) 870 606 6000


  • 3.  RE: Endpoint 2013 Small Business Edition - password reset

    Posted Dec 24, 2014 06:05 AM
    Does it say incorrect password or failed to connect to the server?


  • 4.  RE: Endpoint 2013 Small Business Edition - password reset

    Posted Dec 24, 2014 08:30 AM
    2013 is different from the Enterprise or SBE version. You need to contact support.


  • 5.  RE: Endpoint 2013 Small Business Edition - password reset

    Posted Dec 25, 2014 03:56 AM

    Thanks to all - I had saved the password in a document which I recovered from a backup. So I am back in. The email that was registered in the settings area for tmp password was an old one and so caused the email rest error. Thanks for those who answered the post.