Hi,

1. Can you ping to both ways (client pc vs server)

2. Is your SBS server having a AV client installed? If so is that having a green dot in the shield mark and is that machine showing under the SEPM console?

3. Id the naswer is yes to question 2 then copy the sylink.xml files located in c:\program files\symantec\ symantec endpoint protection

4. copy the sylinkdrop.exe file located  in second cd to the target clien pc along with the sylink.xml file. Run the tool and replcae the sylink file.

That should fix the problem.

Hi

I have the same problem - it's a new server, downloaded the latest version 11.0.2010, used the same procedure as many time before, but no matter what i do, i can't see the clients in the management window and the client PCs won't update the definitions.

I tried to install the client from shared folder, i tried to deploy it from MC, tried to delete the packages and groups completely, but with no avail.

I have the AV installed on the server as well, but there's no green dot on the icon in the task bar, even though the definitions are up to date.

I also tried to use the sylinkdrop.exe tool but with no effect.

Any help would be greatly appreciated.

Me too, downloaded the latest version 11.0.2010, used the same procedure as I've done for other clients.

The SEP application is installed but not connecting to the console for updates. I too have tried removing and redeploying it directly from the SEPM console... which installed it... but there is nothing listed in SEPM, and the SEP application is not receiving updated definitions. 

I also tried to use the sylinkdrop.exe tool but with no effect. I have used this successfully at other sites.

Couple a things as a quick check :

1) Is the Symantec web site on the default website ?

2) If it is, Is Exchange on the default as well ?

3) If Exchange is on the default as well, For the default website > Properties> Directory Security

    a) Ensure that the IUSR_machinename listed over here is not disabled within the AD users for DC and within the Local users and groups for other machines.If its not, verify that its a member of "Domain Users" and "Guests" for the DC and member of guests for member servers.If its a member of any other group, that is not default, Remove it and see if it helps.

    b) In "Domain Restrictions" , Verify that there are no IP or range set to deny, You might find this if the Exchange is running too. You may remove the denied access and udpate the policy on the client, If it works, It should immediately have a green dot.Other option is touninstall SEPM and resinstall it on a custom website with a custom port. You will get a doc for that. If you have existing clients pushed out, Use SylinkReplacer to get them back.

Make sure you do an iisreset for the new token.

If none of these help, You may like to post the sylinkmonitor log, secars test and the IIS logs over here.

That was it, thanks. There were Domain Restrictions in place, probably because we hadn't connected SBS to the internet yet (which apparently removes these restrictions). We didn't want to connect yet to the internet until the server was installed on site.

cheers

Q

Hi All

Can you please help out of these automatically the sep interface is showing not antivirus install

Its urgent.

Regards
SAMEER