Endpoint Protection

 View Only
Back to discussions
Expand all | Collapse all

Endpoint clients not showing in Sepm Console

  • 1.  Endpoint clients not showing in Sepm Console

    Posted Mar 08, 2013 06:48 PM

    Hi,

    we have endpoint protection V 12.0.2  installed in Windows server 2008R2. when we use to push client from server it said ok client installed but when i chesk the clients in consol i see nothing, only clients intalled manually on client computers showing in console but push installed client not showing.

    i need help to solve that problem.

     

     

    thanks 

     

     



  • 2.  RE: Endpoint clients not showing in Sepm Console

    Posted Mar 08, 2013 06:53 PM

    Can you check the client to see if SEP actually installed? If it didn't, go to %temp% and post the SEP_INST.log file here for review.

    If the client is installed but not communicating with the SEPM, enable sylink logging and let it run for awhile, than post the log here for review.

    How to enable Sylink debugging for the Symantec Endpoint Protection 11.x and 12.1 client in the Windows Registry

    Article:TECH104758  |  Created: 2008-01-18  |  Updated: 2013-02-26  |  Article URL http://www.symantec.com/docs/TECH104758

     



  • 3.  RE: Endpoint clients not showing in Sepm Console

    Posted Mar 08, 2013 07:01 PM

    SEP installed on client. i will run Sylink abd post the log 

     

    thanks



  • 4.  RE: Endpoint clients not showing in Sepm Console

    Posted Mar 08, 2013 08:20 PM

    Post the sylink log  it would be helpful to analyze the RC

     



  • 5.  RE: Endpoint clients not showing in Sepm Console

    Broadcom Employee
    Posted Mar 08, 2013 10:25 PM

    does the client shows green dot? did you check if it is connecting to the SEPM?

     



  • 6.  RE: Endpoint clients not showing in Sepm Console

    Posted Mar 08, 2013 10:44 PM

    Have you check the from client side, symantec is installed or not?

    Check the symantec status online/offline?



  • 7.  RE: Endpoint clients not showing in Sepm Console
    Best Answer

    Posted Mar 09, 2013 04:20 AM

    Hello,

    V 12.0.2 is very old version latest SEP SBE version is 12.1.2

    Confirm whether it's SBE 12.0 or SBE 12.1?

    Push installed client not showing it means it's not successfully deployed even though it's showing deployement status ok in the console.

    Make sure Windows firewall is turn off and simple file sharing is set correctly.



  • 8.  RE: Endpoint clients not showing in Sepm Console

    Posted Mar 10, 2013 10:23 AM

    Hi

    Whether these clients are imaged systems

    Regards

     



  • 9.  RE: Endpoint clients not showing in Sepm Console

    Posted Mar 10, 2013 12:57 PM

    Chk on client site if its showing online then there may be the chances of duplicate hardware ID.

     

     

     



  • 10.  RE: Endpoint clients not showing in Sepm Console

    Posted Mar 13, 2013 01:30 AM

    Read the article

    Why do I need to replace the client-server communications file on the client computer?

     

    Article:HOWTO80762  |  Created: 2012-10-24  |  Updated: 2013-01-30  |  Article URL http://www.symantec.com/docs/HOWTO80762

    https://www-secure.symantec.com/connect/articles/sep-12-ru2-and



  • 11.  RE: Endpoint clients not showing in Sepm Console

    Posted Mar 13, 2013 01:50 AM

    Hi,

    Check the installation logs on %temp%, if it got installed .

    And check the port for communication between SEPM and client via telnet.

    Regards

    Ajin