I'm trying to install SEP client 12.1.5 on a windows Server 2008R2 and i'm facing a roll back during installation.

I have tried to delete symantec folders from Program Files and Common files an reinstall but with no success.

I attach the log files from installation process.

Attachment(s)

SEP_INST.zip   195 KB 1 version

as you requested I send you the log file

Attachment(s)

SIS_INST_12.zip   226 KB 1 version

ScriptGen: ShowServiceProgress() MSIRUNMODE_SCHEDULED
ScriptGen: ShowServiceProgress() calling WaitForSingleObject(scriptStarted) ...
ScriptGen: ShowServiceProgress() WaitForSingleObject(scriptStarted) returned WAIT_OBJECT_0
ScriptGen: ShowServiceProgress() script execution failed.
ScriptGen: ShowServiceProgress() reset script failure event.
ScriptGen: ShowServiceProgress() is returning an error (so close to the end!)
CustomAction ShowServiceProgress returned actual error code 1603 (note this may not be 100% accurate if translation happened inside sandbox)

2014-11-06T15:33:17.161Z ERROR I SIS        Dumping action parameters from the script:
2014-11-06T15:33:17.161Z ERROR I SIS          FilePath=["C:\Program Files (x86)\Symantec\Symantec Endpoint Protection\12.1.5337.5000.105\bin\EFAInst.exe"]
2014-11-06T15:33:17.161Z ERROR I SIS          Parameters=["Symantec Endpoint Protection 12.1.5337.5000" /install /forcesingleinstance /resultcodeformat sis]
2014-11-06T15:33:17.161Z ERROR I SIS          EnableCCTrace=[true]
2014-11-06T15:33:17.161Z ERROR I SIS          OnError0=[PASS]
2014-11-06T15:33:17.161Z ERROR I SIS          OnError1=[PASS]
2014-11-06T15:33:17.161Z ERROR I SIS          OnError3010=[CATASTROPHIC_FAIL]
2014-11-06T15:33:17.161Z ERROR I SIS          OnError3017=[FAIL_REBOOT_AND_ROLLBACK]
2014-11-06T15:33:17.161Z ERROR I SIS          OnError606=[CATASTROPHIC_FAIL]
2014-11-06T15:33:17.161Z ERROR I SIS          OnDefaultError=[FAIL]
2014-11-06T15:33:17.161Z INFO  I SIS        ExecuteScript() - Successfully set failure event.
2014-11-06T15:33:17.161Z INFO  I SIS    ExecuteScript() returning ACTION_FAILED_WITH_ROLLBACK

Hve you tried installing with AV only?

new sis_inst.log and sep_inst.log

Attachment(s)

sis and sep log.zip   416 KB 1 version

Have you tried installing AV only? If that works you can add other components as required.

i install AV only in the server. other components I do not need

Try an unmanaged client with AV only. If it works, just make it managed.

it does not work. 

Attachment(s)

log_20.zip   459 KB 1 version

Logs show you are pending for reboot, follow the article

Communicate LC: NOT Version9X=1
Communicate LC: VersionNT > 500=1
Communicate LC: NOT WINDOWSFUNDAMENTALS=1
Communicate LC: (NOT MIGRATIONPENDINGREBOOT) OR SISFAILED=1
Communicate LC: (NOT UNINSTALLREBOOTREQUIRED) OR Installed=1
Communicate LC: (NOT Installed) OR (SymAdminUser=1)=1

Symantec Endpoint Protection Client installation failed: error ""Pending system changes that require a reboot have been detected" "

have you try to install any previous sep client version ?

I delete the following registry key HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\Symantec_Installer

and try too install Symantec_Endpoint_Protection_12.1.5 unmanaged client with AV only. it does not work. 

Attachment(s)

SIS_INST_13.zip   227 KB 1 version

no.

Hi,

Check below articles if help you.

Certificate error occurs when attempting to install or upgrade Symantec Endpoint Protection

Certificate error occurs when attempting to install or upgrade Symantec Endpoint Protection

all certificates are present

Best to work with support on this

Try once the old client version on the system as unmanage condition.

Hi,

Its failing while setting the attributes, call support get testsec tool, it will check if there are appropriate permission on folders or give full control to everyone c:\programfiles\Symantec folder to see if thats successful.

i successfully installed the old version unmanaged client whith AV only.

What's the next step?

You can change the sylink.xml and connect the SEP client on SEPM.

Once sep client are connected to SEPM you can upgrade client using autoupgrade feature.

you can try installing 12.1.5 on top of it. see if that updates the version, once done you can replace the sylink and get it hooked to SEPM

Overwrite C:\ProgramData\Symantec\Symantec Endpoint Protection\CurrentVersion\Da
ta\Config\SyLink.xml (Yes/No/All)? y
C:\Users\Administrator\Desktop\SyLink.xml
Access denied

First you can stop sep service.

Start-> Run-> CMD->SMC -stop

Than you can replace sylink.xml.

You need to disable tamper protection first and then replace the file

http://www.symantec.com/business/support/index?page=content&id=TECH192023

thank you very much for your help