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Endpoint Encryption

Created: 16 Apr 2012 • Updated: 20 Apr 2012 | 3 comments
This issue has been solved. See solution.

Hi

Today I have have tried the password but i think i miss someword and forgot the password to login the console. So any idea how to recover.

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SMLatCST's picture

There is no username/password required to log into the SEE Manager Console.  It only really requests one if you want to change the Management Password, use the Helpdesk snap-in, or use to Autologin snap-in.

Is that the one you're after?

K33's picture

If you forgot SEE Manager password you can retrive this process

http://www.symantec.com/business/support/index?page=content&id=TECH153740

Problem

You forgot the SEE Manager Password.

 

Environment

You are trying to perform any task which prompts for SEE Manager password which you forgot.

Following are the steps

  1. Login to the SQL Studio, with sa or windows authentication.
  2. Backup the SEEMSDb under Databases and save it on any hard drive location.
  3. To back up the SEEMSDb, right click on the SEEMSDb and click on "Tasks", and click on "Backup"
  4. Safe the backup file on a safe location
  5. Expand Databases, expand SEEMSDb, expand Tables and under “Tables ” look for dbo.GEMSDeploymentkeys
  6. Right client dbo.GEMSDeploymentkeys and then click on "Open Table"
  7. On the right hand side delete the "<Binary data>"
  8. Uninstall SEE Full Disk and Removal Storage
  9. Uninstall the SEE Framework without removing the database. Make sure to uncheck the "Use SEE Server"
  10. Reinstall the SEE Framework and point to the same database
  11. Reinstall SEE Full Disk and Removal Storage
  12. Install the OTPKeyChanger.msi on the SEE Server
  13. Go to C:\Program Files\Symantec\Symantec Endpoint Encryption Manager\OTPKeyChanger and run OTPKeyChanger.exe
  14. Enter the SEE new password and extract the OTPKeychanger package
  15. Run the new OTPKeyChanger.msi to all the client machine.

 

AttachmentSize
SEE-FD_0820_WindowsUserGuide.pdf 1.77 MB
SOLUTION
K33's picture

Hi Aj,

have you try attached link ?