Endpoint Encryption

Hello to everyone!

I have a simple question referred this solution. We have encrypted machines with windows 7 and each one have problems (Crash of the OS).

Then I was told that we need to upgrade the solution to 8.2 that support windows 7.

The question is, what should I do with this machines that already have full disk encryption with the older version of the solution.

Do I have to decrypt and encrypt again?

Do I must upgrade the client on the machines?

Thx for the suggestions!

Check this thread for sAme issue

https://www-secure.symantec.com/connect/forums/updating-my-platform

Hi,

Have you recievd your answer ?

It might be worth mentioning that Win7 is supported in SEE7.0.5 as well.  As per my post in the thread Ashish linked, I have upgraded the same Win7 laptop all the way up from v7.0.5 to the current latest version.

I don't recall having any particular problems with crashes and the like on v7.*.  Are these new machines, and did you follow best practices for running chkdsk and defrag prior to encrypting?  What is/are the errors you're encountering?

It is highly recommended anyway, that you upgrade to the latest version of SEE to expand the range of hardware compatibility.