Video Screencast Help

Endpoint Encryption - log files

Created: 07 Feb 2013 | 1 comment

Could someone tell me if there are log files on the client machine that give the status of Encryption. I remember PGP having a log file, but I can't seem to find it for SEE.


Comments 1 CommentJump to latest comment

Ashish-Sharma's picture

Check this artical

Client communication troubleshooting steps of Symantec Endpoint Encryption
Article:TECH170865 | Created: 2011-09-30 | Updated: 2012-09-06 | Article URL

How to enable the log files and which files to see for client communication issue.

1. Open the registry and go to HKEY_LOCAL_MACHINE\SOFTWARE\Encryption Anywhere\Framework
2. Highlight the Framework and on the right hand side look for “DebugLevel”
3. Modify the Key “DebugLevel” to 5
4. Restart the “EAFRCliManager” services.
5. You will find the logs under C:\Program Files\Symantec\Symantec Endpoint Encryption Client\TechLogs.
6. Look for the log file Eafrclicomm.log

Thanks In Advance

Ashish Sharma