Endpoint installation error..
hi,
Ihave 50 clients in my network,all have win XP SP2 i installed SEP from the deployment tool on 45 ,the other 5 pc hasnt been deployed, i trien to install sep on them using the sep CD it gave me the error " "The Wizard was interrupted before Symantec Endpoint Protection could be completely installed." i checked the SEP_INST.log, and here is some lines of it..
" InstSymProtect::cleanupFolder() -> called
DeleteFolderIfNoFileExists: Driver file is not present.
DeleteFolder: FAILED to delete directory C:\Program Files\Common Files\Symantec Shared\SPBBC
DeleteFolderIfNoFileExists: SHDeleteFolder FAILED
InstSymProtect::cleanupFolder() -> DeleteFolderIfNoFileExists FAILED
MSI (s) (E4:38) [16:55:58:576]: Executing op: End(Checksum=0,ProgressTotalHDWord=0,ProgressTotalLDWord=0)
MSI (s) (E4:38) [16:55:58:576]: Error in rollback skipped. Return: 5
cleanupFolder: exiting
MSI (s) (E4:38) [16:55:58:576]: No System Restore sequence number for this installation.
MSI (s) (E4:38) [16:55:58:576]: Unlocking Server
MSI (s) (E4:38) [16:55:58:576]: PROPERTY CHANGE: Deleting UpdateStarted property. Its current value is '1'.
Action ended 16:55:58: INSTALL. Return value 3. "
please could u help in this, with all my appreciation, thx alot..
Comments
is the first installation of the SEP in these machines?
what version of Windows Installer?
All installations of client software require that all client computers running Windows Installer (MSI) version 3.1. If the 3.1 is running in non-client computers, the installation of client software from Symantec to install automatically.
If you run msiexec in a command prompt on a computer
running MSI 3.1, the version will be displayed 3.01.4000
I believe you need cleanwipe_v3
cheeers ...:)
You think the problem is an old installation?
Why does cleanwipe is used only to uninstall the SEP, correct?
DeleteFolder: FAILED to delete directory C:\Program Files\Common Files\Symantec Shared\SPBBC
DeleteFolderIfNoFileExists: SHDeleteFolder FAILED
means MSI could not delete "C:\Program Files\Common Files\Symantec Shared\SPBBC and thats why it rolled back"
as you can see "MSI (s) (E4:38) [16:55:58:576]: Error in rollback skipped. Return: 5"
Thats why cleanwipe
check this:
http://service1.symantec.com/support/ent-security.nsf/854fa02b4f5013678825731a007d06af/285df01e195b7a4d8825743400760853?OpenDocument
http://service1.symantec.com/support/ent-security.nsf/854fa02b4f5013678825731a007d06af/eea1005555a4b53d882573710058fa88?OpenDocument
cheeeers ... :)
hi guys, i tried the cleanwipe but got the same resulte :s
and i make sure that the windows installer is 3.1
please any one could help in this issue..
what does SEP_INST.log say this time? Are you upgrading from a previous product or is this a fresh install?
Paul Murgatroyd
Principal Product Manager, Symantec Endpoint Protection
Endpoint twitter feed: http://twitter.com/symc_endpoint
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