Endpoint Protection

Hello People:

Our Symantec Endpoint Manager Clients don't connect to Manager Server. I have all my clients offline. If I press Update under Troubleshooting tab, the Green Dot appear for 2 or 3 seconds, then go offline again.

On the Connection Status Option, I receive Error 114: Error in response to heartbeat (4)

Some 1 can help me on this? Thanks

Hello,

You can check the following document that may help to you;

http://www.symantec.com/business/support/index?page=content&id=TECH96398&

And also be sure that your clients not cloned with unsupported way.

You can fix your clients if you cloned your clients with following document

http://www.symantec.com/business/support/index?page=content&id=TECH163349

Regards,

Oykun

Hi HEMANPR

1. Were clients communicating earlier ?
2. Was Sep manager upgraded recently ? or reinstalled ?
3. Was there any firewall introduced in your network ie cisco / juniper etc
4. Clients communicate at port 8014 make sure its open
5. Are you able to login to Sep manager ?
6. Check and restart the services for Sepm .
7. Sylink monitor logs from one client machine which goes offline would be needed find link below to run it and upload the logs
8. http://www.symantec.com/business/support/index?page=content&id=TECH103369
9. note run sylink monitor not watcher you can download the tool from link above.

Run Sylink log for atleast 30 mins and update .

One more thing have you changed Ip or host name of the Sepm server ?

Hello,

What version of SEP 12.1 have you installed, is that SEP 12.1 RTM or SEP 12.1RU1?

What OS are you running on the SEPM server?

Are all these clients Clonned / Imaged?

Check these Articles:

Symantec Endpoint Protection Manager 12.1 Communication Troubleshooting

http://www.symantec.com/docs/TECH160964

Troubleshooting communication problems between the management server and the client

http://www.symantec.com/docs/HOWTO55017

Also, check this Thread: https://www-secure.symantec.com/connect/forums/sep-client-121-showing-offline-randomly

Hope that helps!!

The real issue is the sylink

We need to replace all sylink for all my clients based on communication setting of each group.

I go to use the SylinkReplacer to do this. ATM is working.

Thanks for your comments and suggestions.

Hi

I go to use the SylinkReplacer to do this. ATM is working Great .

Nice to hear your issue is fixed request to mark this as solution for other users experiencing same issue can find solution from posts above .

Thank you